Summary
Overview
Work History
Education
Skills
Timeline
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Emily Macedo

Summary

I'm a compassionate and results-oriented emerging social service professional with a deep commitment to helping people navigate life's challenges. During my graduate internship at Accent Behavioral Health, I worked closely with individuals facing mental health and substance use issues—leading group sessions, supporting treatment planning, and engaging in interdisciplinary collaboration to ensure holistic care. My earlier experience with El-Ada Community Action Partnership gave me a strong foundation in social services, from coordinating utility assistance and food support to working with veterans and harm reduction programs. I hold honors degrees from Boise State University and Northwest Nazarene University, and I'm excited to continue growing as a social service professional—bringing empathy, teamwork, and a drive to empower others toward lasting wellness and stability.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Enterprise Mobility
12.2022 - 09.2025
  • Participated in a comprehensive training program combining classroom instruction and hands-on experience across departments including sales, marketing, finance, and operations
  • Engaged with customers to deliver excellent service, address their needs, and ensure satisfaction
  • Learned and applied sales techniques to promote company products and services, contributing to revenue growth
  • Supported marketing campaigns through market research, content creation, and performance analysis
  • Developed leadership abilities by managing small teams, mentoring junior staff, and leading by example
  • Planned, executed, and oversaw various projects to ensure timely delivery and optimal outcomes
  • Analyzed data and made informed decisions to improve operational efficiency and drive business success
  • Collaborated cross-functionally with internal teams to align strategies and achieve business objectives
  • Utilized CRM tools and data analytics platforms to track performance and identify growth opportunities
  • Adapted quickly to changing environments and demonstrated resilience in high-pressure situations
  • Presented findings and proposals to stakeholders, enhancing communication and influencing decision-making
  • Contributed to process improvement initiatives that reduced costs and increased productivity

Care Specialist

Molina Health Care
07.2019 - 12.2022
  • Conducted clinical assessments within regulated timelines to determine case management eligibility based on psychosocial and health factors
  • Developed and implemented individualized care plans in collaboration with members, caregivers, physicians, and interdisciplinary teams
  • Delivered care coordination through telephonic, in-person, and home visits, addressing barriers and promoting wellness
  • Monitored care plans for effectiveness, documented interventions, and adjusted strategies to meet evolving member needs
  • Maintained active caseload with regular outreach, ensuring continuity of care and integration of behavioral health and long-term support services
  • Facilitated interdisciplinary care team (ICT) meetings and informal collaboration to align treatment goals
  • Applied motivational interviewing techniques and Molina clinical guideposts to educate and empower members
  • Supported Molina wellness initiatives including asthma and depression management programs
  • Provided consultation and resources to peers in behavioral health and social science disciplines

Case Manager

PATH Idaho
05.2018 - 07.2019
  • Delivered services through a trauma-informed framework, recognizing the effects of childhood trauma on children, caregivers, and providers
  • Educated foster families and interdisciplinary teams on trauma principles to enhance care and support
  • Conducted trauma screenings and applied results to tailor service provision and treatment planning
  • Developed and implemented individualized treatment plans and case management strategies to meet family goals
  • Provided crisis intervention to ensure safety and uphold the best interests of children and foster families
  • Monitored resource family activities for compliance with agency and state standards
  • Maintained timely and accurate documentation related to case management and treatment services

Caregiver

Consumer Direct
08.2017 - 06.2019
  • Supported a client diagnosed with Down Syndrome through personalized care and daily living assistance
  • Managed scheduling and ensured timely attendance at medical and personal appointments
  • Assisted with personal hygiene, dressing, mobility, medication administration, and meal preparation
  • Performed light housekeeping duties to maintain a safe and clean living environment
  • Facilitated physical and cognitive exercises to promote overall wellness and engagement
  • Encouraged independence by teaching daily tasks and fostering self-confidence
  • Monitored client's mood, health, and home conditions, reporting changes to family and supervisors to ensure continuity of care

Education

Master of Social Work -

Northwest Nazarene University
Nampa, ID
05.2021

Bachelor of Social Work -

Boise State University
Boise, ID
05.2018

Skills

    Clinical and Behavioral Health Skills

  • Mental health counseling
  • Substance use disorder support
  • Motivational interviewing
  • Crisis intervention
  • Individualized treatment planning
  • Case management

    • Community and Social Services

  • Client intake and assessment
  • Resource navigation
  • Harm reduction strategies
  • Utility assistance coordination (LIHEAP)
  • Food pantry operations
  • Homelessness prevention

    • Administrative and Program Support

  • HIPAA-compliant documentation
  • Interdisciplinary team collaboration
  • Outreach and engagement
  • Grant and eligibility screening

    • Technical and Software Skills

  • Electronic Health Records (EHR) systems
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data entry and reporting tools

    • Soft Skills

  • Empathy and active listening
  • Cultural competence
  • Conflict resolution
  • Time management
  • Adaptability
  • Team collaboration

Timeline

Assistant Manager

Enterprise Mobility
12.2022 - 09.2025

Care Specialist

Molina Health Care
07.2019 - 12.2022

Case Manager

PATH Idaho
05.2018 - 07.2019

Caregiver

Consumer Direct
08.2017 - 06.2019

Master of Social Work -

Northwest Nazarene University

Bachelor of Social Work -

Boise State University

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