Emily Macker
Plant City,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Chick-fil-A
Plant City, FL
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
Military
Army
Fort Leonard Wood, MO
08.2021 - 10.2021
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Worked in dirty and uncomfortable conditions.
- Trained in small arms, anti-armor and indirect fire weapons.
Customer Service Associate
Publix
Plant City, FL
05.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Host
Carrabba's Italian Grill
Plant City, FL
08.2018 - 08.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
N/A -
Hillsborough Community College
Tampa, FL08.2020
High School Diploma -
Faith Christian Academy
2402 Mud Lake Rd, Plant City FL 3356308.2019
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Preparation of Demonstrations
- POS Systems and Ordering Platforms
- Presenting Solutions
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Correcting Discrepancies
- Issue and Complaint Resolution
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Speaking Clearly
Timeline
Customer Service Associate
Chick-fil-A
12.2021 - Current
Military
Army
08.2021 - 10.2021
Customer Service Associate
Publix
05.2020 - 08.2021
Host
Carrabba's Italian Grill
08.2018 - 08.2019
N/A -
Hillsborough Community College
High School Diploma -
Faith Christian Academy
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