Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Madden

Charlotte,NC

Summary

Logistics professional transitioning to a Remote Customer Service role, bringing a wealth of experience in improving operations by enhancing communication and coordination, which boosted efficiency in fast-paced environments. Demonstrated ability to quickly master new tasks and resolve complex issues while consistently delivering exceptional service. Offers a strong commitment to elevating customer satisfaction through dedicated remote support, ensuring a seamless customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Forklift Operator

Reynolds Consumer Products
, North Carolina
12.2024 - Current
  • The primary role is to load and unload shipment(s) for such retailers as Reynolds, Walmart, and Sam’s Club.
  • Help to control inventory management by scanning shipments prior to and after movement to assigned bay.
  • Adhering to safety regulations management has set by following established procedures, policies, and rules to ensure a safe working environment and protect employees from hazards, with timely reporting of any discrepancies.

General Operator/ material handler/ forklift operator

Vertiv
Anderson, SC
06.2023 - 08.2024
  • Built Panelboards, unloaded and offloaded trucks, put away materials, lifted heavy materials and metals on ground level and up to 12 feet above ground level.
  • Installed copper and wiring.
  • Operated as a team and guided new employees into providing the best quality.
  • Communicated with companies such as Google and helped advertise our company as best as possible.
  • Communicating with management with issues that need to be fixed before shipment of products.
  • Attended safety meetings, and gave input on best ways to prevent employees from getting harmed in the work environment.

Sales Associate/Cashier/Customer Service/Stock

Michaels arts and crafts
Anderson, SC
11.2022 - 03.2023
  • Greeted customers and provided excellent customer service.
  • Provided accurate information about products, prices and services.
  • Assisted in online orders and making sure the customer received the best quality product possible.
  • Restocked shelves.

Sales associate/shelf stocker/cashier

Save A Lot
Anderson, SC
06.2022 - 10.2022
  • Build relationships with customers to encourage repeated business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Perform cashier duties, such as accepting payments, issuing receipts and counting money back change.

Overnight Stocker/Customer Service

Bp shell
Anderson, SC
03.2020 - 09.2022
  • Established management role training new employees.
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type, and value of materials or items received.
  • Stock shelves following updated procedures.
  • Organize storage areas for efficient use of space.
  • Follow safety procedures as they adhere to handling hazardous material(s), or dangerous goods.

Waitress/Server

THE GALLEY RESTAURANT
Anderson, SC
01.2020 - 02.2020
  • Greeted customers and introduced new additions to menus.
  • Assisted in setting guests at tables or booths.
  • Refill drinks, prepare tables for next customer(s).

Server

THE MEETING PLACE
Anderson, SC
04.2019 - 12.2019
  • Greeted guest as host, providing them with options on seating and providing menus.
  • Focused on providing excellent customer service to ensure customer satisfaction and repeat business.
  • Assisted in training staff on proper procedures.
  • Communicating with customers via telephone to answer any questions or take pickup orders.
  • Assist customer(s) with ordering and dining needs.

Education

High school diploma -

Westside High School
Anderson, SC
05.2025

Freshman in college - Business

Tri-County Technical College
Anderson, SC
06-2023

Skills

  • Time management
  • Self-motivation
  • Customer service
  • Continuous improvement
  • Basic Troubleshooting Techniques
  • Engagement skills
  • Conflict Resolution
  • Organizational skills
  • Problem solving
  • Knowledgeable in Microsoft Windows products
  • Microsoft Word
  • Microsoft Outlook
  • Office 365
  • Safety regulations
  • Effective communication
  • Customer transactions

Certification

  • Forklift Certification, 06/01/24, Present
  • Driver's License, 08/01/22, 08/31/30

Timeline

Forklift Operator

Reynolds Consumer Products
12.2024 - Current

General Operator/ material handler/ forklift operator

Vertiv
06.2023 - 08.2024

Sales Associate/Cashier/Customer Service/Stock

Michaels arts and crafts
11.2022 - 03.2023

Sales associate/shelf stocker/cashier

Save A Lot
06.2022 - 10.2022

Overnight Stocker/Customer Service

Bp shell
03.2020 - 09.2022

Waitress/Server

THE GALLEY RESTAURANT
01.2020 - 02.2020

Server

THE MEETING PLACE
04.2019 - 12.2019

High school diploma -

Westside High School

Freshman in college - Business

Tri-County Technical College

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