Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Magallon

South Gate,CA

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Enthusiastic personality as well as developing creative ways to keep motivated. Engaging instructor with more than 6 months of related experience and superior planning and time management abilities. Willing to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Tolley Trainer. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Disneyland Cast Member

Disneyland Resort
03.2022 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift leads to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Aeropostale

SPARC Group LLC
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

McDonald's

McDonald's
01.2021 - 09.2021
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Assisted other team members to achieve goals.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Greeted customers entering restaurant with enthusiasm and warmth and served hundreds of customers.

Education

Associate of Arts - Graphic Design

Santa Monica College
Santa Monica, CA
03.2024

High School Diploma -

South East High School
South Gate, CA
06.2021

Skills

  • Available Morning, and Nights, Weekends and Holidays
  • Goal-Driven
  • Persuasive Selling
  • Customer Traffic Management
  • Bagging and Packaging
  • Customer Assistance
  • Lead Mining
  • Credit and Cash Transactions
  • Corrective Actions
  • Positive Customer Engagement
  • Adaptable and Flexible
  • Building Customer Loyalty

Certification

Food Handlers Certified

Languages

Spanish
Native or Bilingual
English

Timeline

Disneyland Cast Member

Disneyland Resort
03.2022 - Current

Aeropostale

SPARC Group LLC
10.2021 - 01.2022

McDonald's

McDonald's
01.2021 - 09.2021

Associate of Arts - Graphic Design

Santa Monica College

High School Diploma -

South East High School

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Emily Magallon