EMILY MAGALLON

Portland,OR

Summary

Experienced sales professional with a successful track record in various retail environments. Committed to delivering exceptional customer service and driving sales growth. Recognized for reliability and adaptability in meeting the ever-changing needs of customers and market conditions. Possesses strong communication and collaboration skills that contribute to team success and consistent achievement of sales goals. As well as a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

years of professional experience

Work History

Sales Associate

Nordstrom Rack

09.2024 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.

Cast Member

Disneyland Resort

03.2022 - Current

Company Overview: Disneyland Cast Member
Disneyland Cast Member
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

SPARC Group LLC

10.2021 - 01.2022

Company Overview: Aeropostale
Maintained tidy and organized store environment to comply with cleanliness standards
Greeted customers, helped locate merchandise, and suggested suitable options
Used POS system to process sales, returns, online orders, and gift card activations
Balanced and organized cash register by handling cash, counting change, and storing coupons
Actively engaged customers to provide general assistance and information on store merchandise
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
Worked closely with shift leads to solve problems and handle customer concerns
Processed customer returns to manage smooth refunds and exchanges following store procedures
Engaged in friendly conversation with customer to better uncover individual needs
Listened to customer needs and desires to identify and recommend optimal products
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Used in-store system to locate inventory and place special orders for customers
Recommended complementary purchases to customers, increasing revenue
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Helped customers locate products and checked store system for merchandise at other sites
Prepared merchandise for sales floor by pricing or tagging
Rotated stock and restocked shelves to maintain product availability
Aeropostale

McDonald's

01.2021 - 09.2021

Managed returns, exchanges and refunds in accordance with store policy
Answered customer questions about sizing, accessories, and merchandise care
Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Engaged with customers to build rapport and loyalty
Solved customer challenges by offering relevant products and services
Generated new sales leads to achieve and exceed monthly sales goals
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Stocked merchandise, clearly labeling items, and arranging according to size or color
Engaged in friendly conversation with customer to better uncover individual needs
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Managed efficient cash register operations
Created inviting environment for customers by maintaining store organization and cleanliness
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Maintained up-to-date knowledge of store sales, payment policies and security standards
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
Took orders, prepared meals, and collected payments
Worked front counter, drive-thru and other areas
Worked well with teammates and accepted coaching from management team
Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
Collaborated with team members to complete orders
Greeted customers promptly and took orders to keep flow of traffic moving
Assisted other team members to achieve goals
Listened attentively to customer complaints or requests and resolved issues without need to escalate
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
Delivered complete food orders to guests and confirmed customer satisfaction with completed order
Reduced customer wait times by quickly operating customer window and sales register
Performed shift change tasks each day to keep store neat and running smoothly
Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area
Greeted customers entering restaurant with enthusiasm and warmth and served hundreds of customers

Education

Associate of Arts - Graphic Design

Portland State University

Portland, OR

06-2026

High School Diploma -

South East High School

South Gate, CA

07-2021

Skills

Service Quality Management
Collaborative Team Engagement
Effective Time Management
Critical Thinking Skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual

Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Sales expertise
Complex Problem-solving

Languages

Spanish

Full Professional

Timeline