Emily Magers
Cupertino,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Service and Engagement
Target
10.2023 - 02.2024
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Department Manager
Nordstrom
09.2021 - 09.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Assistant Service Experience Manager
Nordstrom
11.2020 - 09.2021
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managed a high-performing team of service professionals, ensuring consistent delivery of exceptional customer experiences.
- Monitored industry trends and adjusted service strategies accordingly to maintain relevance in a rapidly evolving environment.
- Regularly reviewed and updated departmental policies and procedures to ensure compliance with industry regulations, maintaining a strong risk management focus.
- Established clear communication channels between departments, fostering collaboration and joint problem-solving efforts.
- Collaborated closely with sales teams to ensure seamless handovers of clients from acquisition stages through ongoing account management activities.
- Delivered tailored training programs for staff, resulting in improved skillsets and better-equipped teams.
- Facilitated regular team meetings to review progress, exchange ideas, and align objectives for optimal performance outcomes.
Assistant Department Manager Indi/viaC/Collectors
Nordstrom
05.2020 - 10.2020
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology
San Jose State University
San Jose, CA06.2025
Skills
- Operational Efficiency
- Scheduling Management
- Incident Management
- Demand forecasting
- Service Delivery
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Staff training/development
- Hiring and Onboarding
- Strategic Planning
Timeline
Service and Engagement
Target
10.2023 - 02.2024
Department Manager
Nordstrom
09.2021 - 09.2023
Assistant Service Experience Manager
Nordstrom
11.2020 - 09.2021
Assistant Department Manager Indi/viaC/Collectors
Nordstrom
05.2020 - 10.2020
Bachelor of Science - Atmospheric Sciences And Meteorology
San Jose State University
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