Emily Maggard
McMinnville
Summary
Dynamic business professional with 7 years of experience in corporate and healthcare settings. Expertise spans sales, marketing, process optimization, compliance, employee acquisition, and administration. Proven ability to streamline operations, drive results, and build strong professional networks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Activity Director
Pacific Grove Memory Care
10.2024 - 03.2025
- Created and maintained individualized service plans for 50+ Memory Care residents.
- Arranged outings as part of recreational program.
- Designed wide variety of activities to stimulate interest, involvement, and development of residents.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Completed resident evaluations for admission and discharge. Provided reports on mobility limitations to smooth care transition and promote continued resident activity.
- Assisted with safety and emergency planning for staff to secure patient safety while at facility and prevent injury.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed monthly life enrichment calendar and community newsletters for digital and print media
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Monitored budget and expenditures, keeping facility within budget.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Marketing and Business Development Manager
Express Employment Professionals - Headquarters
06.2024 - 10.2024
- Negotiated and closed long-term agreements with new clients in my assigned territory. Met and exceeded goals of at least 8 new clients per month
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Streamlined internal processes to increase efficiency and productivity Within the business development team.
- Implemented innovative sales tactics to penetrate new markets, expanding the company's geographical reach.
- Managed a portfolio of over 50 key accounts, ensuring consistent communication and prompt resolution of any issues or concerns that arose.
- Evaluated competitor offerings to identify gaps in the market and capitalize on growth opportunities, and negotiations.
- Played a pivotal role in successfully acquiring new clients by crafting compelling digital and physical media showcasing the company's unique value proposition.
- Devised effective marketing, sales, and other promotional initiatives. Met and exceeded weekly, monthly, and quarterly goals.
- Reached out to potential customers via telephone, email, and in-person inquiries. With other 150+ Connects per week
- Prospected for new business opportunities via cold calling, using lead generation lists and networking. Meeting and exceeding my production metrics of 100 connections per day.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted With system changes.
- Drove lead generation With successful email marketing tactics.
- Developed targeted marketing campaigns for increased customer engagement.
- Coordinated staffing for various marketing events and community networking engagements .
- Supported business planning, marketing, and production processes.
- Drove audience growth through targeted social media marketing initiatives.
- Brainstormed and implemented creative event concepts and themes.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Continually maintained and improved company's reputation and positive image in markets served.
Recruitment and Payroll Specialist
Express Employment Professionals
02.2024 - 06.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 170+ employees to comply with predetermined company guidelines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume. including high volume use of ADP, E-Verify, CICS government platforms
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
Lead Receptionist
Bonaventure Senior Living
04.2015 - 06.2016
- Answered and managed approximately 200+ incoming and outgoing calls while recording accurate messages for distribution to office staff per day
- Tracked records, filed documents, and maintained client communication to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Streamlined communication between interdisciplinary teams to ensure seamless care transitions for patients.
- Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
- Established strong relationships with patients and families, fostering trust and open communication regarding their care needs.
- Collaborated with various healthcare departments to optimize senior care resource allocation and utilization.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Assistant Manager
Motherhood Maternity
01.2013 - 01.2015
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Education
Certificate of Technical Studies - Outside Sales & Business Development
Express University
07.2024
Office Coordination - Administration
Express University
04.2024
High School Diploma -
Yamhill- Carlton High School
05.2011
Skills
- First Aid/CPR/AED Certified
- Excellent track record of networking and community engagement
- Payroll Coordinator for a staff of over 150
- Self-Directed with a high standard for Compliance, Documentation, and Business Production
- Marketing Lead for digital and print media
- Sales and Brand Management
- Employee full-cycle onboarding, training and development
- Strategic Planning
- Operations Management
- Budget Control
- Business Development
Certification
- First Aid/ CPR / AED for Adults, Children, and Infants Certified by The American Red Cross - Expires October 2028
- Bloodborne Pathogens Trained and Certified by The American Red Cross - Expires October 2025
- Oregon Food Handlers Licensed - Expires 10/18/2027
Timeline
Activity Director
Pacific Grove Memory Care
10.2024 - 03.2025
Marketing and Business Development Manager
Express Employment Professionals - Headquarters
06.2024 - 10.2024
Recruitment and Payroll Specialist
Express Employment Professionals
02.2024 - 06.2024
Lead Receptionist
Bonaventure Senior Living
04.2015 - 06.2016
Assistant Manager
Motherhood Maternity
01.2013 - 01.2015
Office Coordination - Administration
Express University
High School Diploma -
Yamhill- Carlton High School
Certificate of Technical Studies - Outside Sales & Business Development
Express University
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