Hi, I’m
Emily Maggard
Receptionist
McMinnville,OR
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
6
years of professional experience
Work History
Verizon
Sales Associate
05.2018 - 06.2019
Job overview
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Developed promotional plans for specific products or services in order to increase overall revenue
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards
- Communicated product features, advantages, and benefits to customers
- Maximized sales opportunities, remaining focused on goals and expectations
- Assisted customers with product inquiries and provided technical advice where necessary.
Bonaventure Senior Living
Lead Receptionist
08.2015 - 10.2017
Job overview
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Organized conference room bookings and prepared meeting materials, ensuring efficient use of resources and well-executed events.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Assisted in planning company events by securing venues, arranging catering services, and coordinating logistics with external vendors.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
Motherhood Maternity
Assistant Manager
10.2013 - 07.2015
Job overview
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Prepared monthly sales reports and presented them to senior management
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Planned and organized weekly staff schedules to ensure adequate coverage in all departments
- Developed creative solutions to maximize space utilization while displaying merchandise attractively
- Maintained cleanliness standards throughout the store by organizing daily cleaning tasks for staff members
- Developed and implemented strategies to increase sales and profitability
- Coordinated promotional campaigns to drive traffic into the store
- Conducted regular inventory checks to ensure accuracy of stock levels
- Managed cash flow, including banking deposits, credit card transactions, returns and refunds.
Education
Yamhill - Carlton High School
High School Diploma
06.2011
Skills
- Customer Service
- Calendar Management
- Office Administration
- Business Correspondence
- Payroll Processing
- Digital File Management
- Multi-Line Phone Systems
- Mail Distribution
- Travel Arrangements
- Organization
- Multitasking Abilities
- Record Keeping
- Event Planning
- Attention to Detail
- Document Conversion
- Presentation Design
- Bookkeeping
Skills
- Multitasking Strengths
- Customer Service
- Excellent People Skills
- Sales and Marketing
- POS System Operations
- Store Opening and Closing
- Sorting and Labeling
- Mail Handling
- Multi-Line Telephone Systems
- Office Administration
- Schedule Management
- Spreadsheet Tracking
- Bank Deposits
- Visitor Check-In
- Organization and Efficiency
- Data Inputting
- Billing and Payment Processing
Community Service
Derby Days Games Coordinator, Yamhill Community Club, Yamhill, Oregon, 08/01/22, 09/01/23, Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships., Direct or coordinate web-based fundraising activities, such as online auctions or donation Web sites., Monitor budgets, expense reports, or other financial data for fundraising organizations., Recruit sponsors, participants, or volunteers for fundraising events., Develop fundraising activity plans that maximize participation or contributions and minimize costs.
Knowledge in Graphic Design and Marketing
Natural eye for multiple facets of marketing and brand design, Complimented by a special interest and experience in Graphic Design and Media Arts
Languages
Spanish
Limited Working
Timeline
Sales Associate
Verizon
05.2018 - 06.2019
Lead Receptionist
Bonaventure Senior Living
08.2015 - 10.2017
Assistant Manager
Motherhood Maternity
10.2013 - 07.2015
Yamhill - Carlton High School
High School Diploma
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