Emily Malan
Roy,UT
Summary
Results-oriented professional with a diverse background in business ownership within the salon and spa industry, equipped with a keen aptitude for financial analysis, forecasting and strategic planning. Demonstrated proficiency in developing and maintaining service offerings, analyzing customer feedback, and implementing process improvements to drive business growth. Skilled in collecting and interpreting financial data to inform decision-making, budgeting, forecasting and supporting operational efficiency. Proficient in many applications and automated tools for scheduling, reporting, and data analysis to optimize resource utilization and enhance performance. Strong communicator with a collaborative mindset, eager to apply entrepreneurial experience and analytical skills to excel as an Associate Financial Analyst and contribute effectively to corporate financial strategy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Self Employed Business Owner (Salon and Spa)
Skin Esteem by Em LLC
Roy, UT
08.2022 - Current
- Analyzes historical data, identifies patterns and creates statistical forecasts of future sales performance.
- Analyzes financial data monthly to identify discrepancies between actual spending and cash flow to ensure proper budgeting.
- Analyzes business performance metrics and prepares weekly and monthly reports for inventory, income and expenses.
- Implements systems for tracking sales, expenses and for analyzing data trends in order to maximize profitability.
- Prepares monthly and annual plans for business goals, service enhancements, marketing initiatives, and money management.
- Developed a business plan to secure financial backing from investors.
- Establishes marketing strategies, such as social media campaigns, to promote the business.
- Ensures compliance with all local laws and regulations related to the business operations.
- Collaborates with other businesses for events, promotions and retail partnerships.
Acquisitions Agent/Customer Service Representative
Discover Bank, Member FDIC
Salt Lake City, UT
04.2022 - 10.2022
- Investigated and solved account issues to maintain current and accurate money systems.
- Supported the development and maintenance of the bank's service standards and strategies.
- Collected, analyzed, and monitored key financial and customer service data related to banking operations and customer interactions.
- Assisted in analyzing customer satisfaction metrics and prepares reports alongside management.
- Supported the planning process for banking services and initiatives, including new product launches and customer service enhancements.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative/Money Center Associate
Walmart
Layton, UT
04.2020 - 04.2022
- Assisted in developing and maintaining customer service standards and strategies to ensure customer satisfaction.
- Collected, analyzed, and monitored customer feedback and service data to identify areas for improvement.
- Aided in implementing process improvements to enhance the efficiency of customer service operations.
- Supported the annual planning process for customer service initiatives and improvements.
- Worked and communicated successfully with customers and coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Business Administration
Weber State University
Ogden, UT12-2025
High School Diploma -
Clearfield High School
Clearfield, UT05-2020
Skills
- Business Operations
- Budgeting
- Analyzing data and financially forecasting and planning
- Proficient in Excel and Microsoft among many other applications
- Creating performance reports
- Verbal and Written Communication
- Inbound and Outbound calls
- Critical Thinking
- Data Entry and Maintenance
- Quick Learner
Accomplishments
- Received associate of the month 2x
- Mentored under the Layton Walmart Assistant Store Manager
- School Officer for DECA of 2 years 2018-2020
- School Officer for FBLA of 3 years 2017-2020
- President and Vice President of an organized club
- 1st place in FBLA State competitions for: Social Media Campaign, Parliamentary Procedure and Publication Design. 2017-2020
- AP Scholar Award
- High Honors Roll every semester
- 3.8 GPA
- 4 year Full Ride WSU Scholarship Recipient
- Lettered in Science
- Completed academic pathways
Certification
- Communications Skills WSU Certification
- Digital Photography Skills Certification
- Child Development Skills Certification
- Lash Extension Certification
- Basic Esthetics License
Timeline
Self Employed Business Owner (Salon and Spa)
Skin Esteem by Em LLC
08.2022 - Current
Acquisitions Agent/Customer Service Representative
Discover Bank, Member FDIC
04.2022 - 10.2022
Customer Service Representative/Money Center Associate
Walmart
04.2020 - 04.2022
Some College (No Degree) - Business Administration
Weber State University
High School Diploma -
Clearfield High School
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