Emily Mallory-Williams
Danbury,CT
Summary
Proven achiever with extensive experience at the New York State Department of Motor Vehicles, adept in customer service and problem-solving. Demonstrates exceptional teamwork, critical thinking, and a positive attitude, ensuring high-quality outcomes. Excelled in fast-paced environments, significantly enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Mvr-2
New York State Department Of Motor Vehicles
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Mvr
New York State Department Of Motor Vehicles
11.2021 - 02.2024
- Handling documents: Processing forms and documents, inspecting them for completeness and authenticity, and handling sensitive and confidential documents
- Identifying suspicious behavior: Flagging potentially fraudulent documents or suspicious behavior
- Providing customer service: Offering verbal, written, and technical assistance to the public, including explaining laws and procedures
- Performing tasks: Conducting learner permit and CDL tests, registering motor vehicles, and issuing identification cards
- Handling cash: Collecting fees and handling cash
DSA
Hudson Valley DDSO
01.2015 - 11.2021
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation
- Document all observations and daily progress notes
- Communicate effectively with team members
- Assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping
- Perform other responsibilities and duties as assigned by my supervisor.
Education
High School Diploma - Photography
06.2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Flexible and Adaptable
Timeline
Mvr-2 - New York State Department Of Motor Vehicles
02.2024 - Current
Mvr - New York State Department Of Motor Vehicles
11.2021 - 02.2024
DSA - Hudson Valley DDSO
01.2015 - 11.2021
Roosevelt High School - High School Diploma , Photography
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