Emily Mally
Vacaville,CA
Summary
I am strongly motivated to enhance customer loyalty with exceptional service. I help maintain well-stocked and organized stations, ready for any need. I exceed customer expectations by providing friendly, prompt, and attentive service tailored to customers' preferences. I have high-energy skills in welcoming guests, maintaining entrances, and helping out the servers with their loads to optimize operations. I am collaborative, hardworking, and efficient at prioritizing and handling tasks to promote positive experiences
Overview
3
3
years of professional experience
1
1
Certification
Work History
Famous Footwear Cashier
Billie
08.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Panera Bread Cashier and Barista
Isaac
11.2022 - 10.2023
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- I maintained the cleanliness of the work area, including counters, tables, floors, and equipment.
- I handled money responsibly by providing accurate change and issuing receipts for purchases.
- Prepared coffee drinks, such as lattes, frappuccinos, and teas.
Burger City Host
Nicole Conrad
12.2023 - 06.2024
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Notified server after seating parties in section to facilitate prompt service.
Chick- Fil- A Front of House Employee
Josh Parker
01.2025 - 06.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-2024
Skills
- Efficiency
- Getting work done in a timely manner
- Great communication skills
- Great customer service
- Strong work ethic
- Reliable
- Positive and professional
- Cleaning and restocking
Accomplishments
- I was apart of Grange and FFA for showing/selling animals which I have received ribbons for competing in market show
Education and Training
other
Certification
I am certified in Adult & Pediatric First Aid/CPR/AED
Timeline
Chick- Fil- A Front of House Employee
Josh Parker
01.2025 - 06.2025
Burger City Host
Nicole Conrad
12.2023 - 06.2024
Panera Bread Cashier and Barista
Isaac
11.2022 - 10.2023
Famous Footwear Cashier
Billie
08.2022 - 10.2022
High School Diploma -
Vacaville High School