Emily Mancuso
Allegan,MI
Summary
Hardworking professional with exceptional talents in customer service, production/packaging, interpersonal communication and clinical social work. Energetic with experience working in solitary role or as part of fast-paced team. Honest, punctual, and organized employee.
Overview
3
3
years of professional experience
Work History
Packaging Specialist
Perrigo Pharmaceuticals
05.2023 - Current
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Operated manual pallet jacks and forklifts to move and store materials.
- Cleaned and maintained production area and equipment.
- Placed items into bags, boxes or other containers.
Floral Designer
Encore Floral Marketing
01.2023 - 05.2023
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery
- Imparted knowledge on plants and flowers to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Skilled at working independently and collaboratively in a team environment.
CSA
At Home
01.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
No Degree -
Grand Valley State University
Allendale, MI05.2025
High School Diploma -
Allegan Senior High School
Allegan05.2018
Skills
- Hygiene Standards
- Corrective Actions
- Critical Thinking
- Active Learning
- Team Management
- Time Management
- Safe Work Practices
- Current Good Manufacturing Practices (CGMP)
- Customer Needs Assessments
Timeline
Packaging Specialist
Perrigo Pharmaceuticals
05.2023 - Current
Floral Designer
Encore Floral Marketing
01.2023 - 05.2023
CSA
At Home
01.2021 - 07.2021
No Degree -
Grand Valley State University
High School Diploma -
Allegan Senior High School
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