Emily Manfredonia
Eureka,CA
Summary
Proven leader in healthcare administration, adept at patient records oversight and mastering EHR systems, demonstrated at Open Door Health Clinic. Skilled in insurance precertification and effective communication, ensuring seamless referral coordination. Excelled in staff training and workflow optimization, significantly enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
Open Door Health Clinic
Arcata , CA
05.2022 - Current
- Use of EHR systems (EPIC & CPSI), Microsoft Suite, Artera Secure Text application, multi-line phone system, telemedicine platforms (Econsult, ConferMed, Telemed2U); urgent and routine referral processing; communications between PCP, patient, and specialty offices; insurance authorizations (PHC, CCA, Anthem, IPA); new hire training
Open Door Office Manager
Open Door Group
Eureka , CA
01.2018 - 08.2024
- Ensurance of adequate staffing in the call center as well as the registration desk; Patient conflict/resolution; conduction of new staff interviews and training; Construction of workflows in Epic for new patient waitlists management; Daily cash reports for payments
General Manager, Administration
Best Western Plus Bayshore Inn
Eureka , CA
03.2007 - 08.2017
- Use of QuickBooks; Accounts payable/receivable; Staffing/payroll; Quality control; Banking; Inventory; Correspondence to online guest reviews; Reservation scheduling; Hotel orders and renovations; Dedication to maintaining Best Western Standards and Guidelines.
Education
High School Diploma -
Zoe Barnum High School
Eureka, CA06-1992
Skills
- Patient records oversight
- Notetaking and documentation
- Multi-line phone proficiency
- Multi-line telephone operation
- Insurance precertification processes
- Outbound calls
Timeline
Referral Coordinator
Open Door Health Clinic
05.2022 - Current
Open Door Office Manager
Open Door Group
01.2018 - 08.2024
General Manager, Administration
Best Western Plus Bayshore Inn
03.2007 - 08.2017
High School Diploma -
Zoe Barnum High School
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