Emily Marchena
Miramar,FL
Summary
Adept at enhancing customer satisfaction and streamlining logistics, I leveraged my expertise in HIPAA compliance and customer service at Primetime Express Services. By focusing on safe driving practices and patient confidentiality, I significantly contributed to team performance, ensuring the secure and efficient delivery of sensitive medical products. My background also includes roles that honed my logistics knowledge and client relationship management skills.
Overview
5
5
years of professional experience
Work History
Medical Delivery Driver
Primetime Express Services
02.2022 - 06.2024
- Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
- Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
- Adhered to all HIPAA regulations while handling confidential patient information for deliveries.
- Worked collaboratively with fellow drivers to enhance overall team performance in meeting deadlines and maintaining high-quality service standards.
Picker Packer
Amazon
08.2020 - 01.2022
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Cashier Supervisor
McDonald's Restaurant
08.2019 - 07.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Alejandro Humboldt
Venezuela07.2019
Skills
- Safe Driving Practices
- Punctuality
- Loading and unloading
- Patient confidentiality
- Clean Driving Record
- Medical terminology knowledge
- Customer Service
- Client Relationship Management
- Logistics knowledge
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Delivery Driver
Primetime Express Services
02.2022 - 06.2024
Picker Packer
Amazon
08.2020 - 01.2022
Cashier Supervisor
McDonald's Restaurant
08.2019 - 07.2020
High School Diploma -
Alejandro Humboldt
Similar Profiles
Shanta WheelerShanta Wheeler
Home Healthcare Aide at Primetime Home Healthcare ServicesHome Healthcare Aide at Primetime Home Healthcare Services
DAPO FALEYIMUDAPO FALEYIMU
IT SUPPORT at PRIMETIME CARE SERVICES LIMITEDIT SUPPORT at PRIMETIME CARE SERVICES LIMITED
Brooke TaylorBrooke Taylor
Quality Control Inspector at Primetime SvQuality Control Inspector at Primetime Sv