Emily Marrufo
Ventura,CA
Summary
Quality-oriented recent college graduate with a Associate in Arts, Psychology and Humanities, with 3+ years of work experience. Aiming to leverage academic experience and a proven knowledge of customer service, data entry, and complaint resolution to successfully fill the Front Desk Receptionist role at your company. I can be relied upon to help your company achieve its goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dignity Health Medical Group
02.2022 - Current
- Next Gen, Cerner and Athena knowledge
- Maintain calendars for appointments
- Applying payments to patient accounts
- Answer multi-phone line system, promptly and efficiently
- Checking patient insurance
- Checking patients in and out
- Help resolve escalating issues
- Manage mail, faxes and other correspondence
Front Desk Receptionist
T-Mobile
04.2018 - 02.2022
- Advised clients regarding accounts, pricing schedules and financing options.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Negotiated contracts and prices with clients to exceed sales goals.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Handled client deposits and transactions and updated billing information in company databases.
Education
Associate Degree in Psychology - Psychology
VENTURA COMMUNITY COLLEGE
Ventura, CA06.2024
Associate Degree in Humanities - Nursing
VENTURA COMMUNITY COLLEGE
Ventura, CA06.2023
Associate of Arts - Nursing
VENTURA COMMUNITY COLLEGE
Ventura, CA06.2022
Skills
- Next Gen, Cerner and Athena knowledge
- Maintain calendars for appointments
- Applying payments to patient accounts
- Answer multi-phone line system, promptly and efficiently
- Checking patient insurance
- Checking patients in and out
- Help resolve escalating issues
- Manage mail, faxes and other correspondence
- Advised clients regarding accounts, pricing schedules and financing options
- Developed and maintained strong customer relationships and networks within designated sales territory
- Negotiated contracts and prices with clients to exceed sales goals
- Adapted to and remained flexible in changing, fast-paced work environment
- Handled client deposits and transactions and updated billing information in company databases
Personal Information
Title: Front Desk Receptionist
References
References available upon request
Timeline
Front Desk Receptionist
Dignity Health Medical Group
02.2022 - Current
Front Desk Receptionist
T-Mobile
04.2018 - 02.2022
Associate Degree in Psychology - Psychology
VENTURA COMMUNITY COLLEGE
Associate Degree in Humanities - Nursing
VENTURA COMMUNITY COLLEGE
Associate of Arts - Nursing
VENTURA COMMUNITY COLLEGE
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