Emily Marshall
Franklin,NH
Summary
Dedicated and empathetic professional transitioning from a successful career in education to a customer care role in the natural pet profession. With over 16 years of experience in teaching, I have developed exceptional communication, conflict resolution, and problem-solving skills that are directly transferable to providing outstanding customer service. Equipped with the ability to listen actively, empathize with diverse individuals, and deliver tailored solutions in challenging situations. Passionate about leveraging my strong interpersonal skills, patience, and commitment to excellence to ensure positive customer experiences and foster long-term satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Itinerant Teacher of the Deaf/Hard of Hearing
Boothby Therapy Services
08.2023 - Current
- Travel daily to districts/schools throughout state to provide individual, direct, and consultative services to students who are deaf or hard of hearing in a variety of settings.
- Coordinate with multiple districts and schools throughout state to develop schedule of services.
- Implement strategies for evaluation of students’ academic progress and language development through formal and informal assessments by applying skills learned at Norfolk Public Schools.
- Built on experience in previous role to enhance staff training related to use of hearing technologies (hearing aids, cochlear implants, and Roger FM devices), implication of hearing loss on student development, and effective implementation of student accommodations.
- Coordinate with clinical and educational audiologists, speech therapists, and other professionals to provide comprehensive support for students (communication strategies, hearing needs/equipment, and inclusive practices for students with hearing loss).
- Utilize and manage assistive listening devices and other technology to support students' learning and communication needs.
Itinerant Teacher of the Deaf/Hard of Hearing
Norfolk Public Schools
08.2019 - 06.2023
- Develop and implement Individualized Education Program (IEP) goals and objectives for students and collect data to support progress of goals and objectives. Use data to make data driven decisions related to student progress.
- Provide individualized instruction to students with hearing loss in areas of language, academics, auditory/listening skills, and self-advocacy as outlined on IEP.
- Participate as member of IEP assessment and planning team in determining eligibility and developing IEP goals.
- Conduct staff training to general education teachers and other staff related to use of hearing technologies (hearing aids, cochlear implants, and Roger FM devices), implication of hearing loss on student development, and effective implementation of student accommodations.
- Address any issues that arise with student technology promptly; troubleshooting problems to minimize disruptions to student’s learning experience.
- Collaborate and consult with school staff, and administrators in instructional strategies, environmental modifications and accommodations, and technology related to students’ hearing loss.
Elementary Special Education Teacher
New Horizons/Newport Academy
08.2010 - 06.2019
- Use evidence-based behavioral interventions and strategies to address challenging behaviors and promote positive behavior; Positive Behavior Interventions and Supports (PBIS).
- Implement PBIS by creating positive classroom environment to encourage student growth and success.
- Adapt teaching methods and materials to meet diverse needs of students with emotional disabilities; modifying assignments, providing additional support, and using various instructional strategies to engage and support students.
- Collaborate with other special education classroom teachers, speech therapists, occupational therapists, behavior specialists, reading specialists, sign language interpreters, and recreational therapists to evaluate student progress and determine student needs.
- Collect and use data to make data driven decisions related to student progress.
- Serve as Cooperating Teacher for two graduate students enrolled at College of William and Mary; provide guidance, mentorship, and supervision during their experiences in classroom setting.
Paraprofessional
New Horizons/Center for Autism
08.2008 - 06.2010
- Implement IEP goals and objectives for students in classroom in conjunction with classroom teacher and collect data to support progress of goals and objectives.
- Collaborate with special education classroom teachers, speech therapists, occupational therapists, behavior specialists, and adaptive physical education teachers.
- Assist students during mainstreaming instruction in general education setting.
- Assist in managing behavior of students, including crisis intervention.
Teller
Bayport Credit Union
09.2007 - 08.2008
- Serve as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Process wide variety of retail banking transactions for personal and commercial customers.
- Identify sales opportunities and referred customers to branch partners in financial services.
Education
Deaf/Hard of Hearing License Endorsement -
Radford University
Radford, VA05.2021
Special Education, MA -
Old Dominion University
Norfolk, VA05.2012
Communication Studies, BA -
West Virginia University
Morgantown, WV05.2006
Skills
- Excellent Communication
- Data Analysis
- Organizational Skills
- Team Collaboration
- Goal Setting
- Problem-solving abilities
- Time Management
- Relationship Building
- Empathy and Sensitivity
Certification
- Collegiate Professional License, Special Education-General Curriculum K-12, Deaf/Hard of Hearing PreK-12 (NH and VA)
- Career Studies Certificate: American Sign Language from Tidewater Community College
Technology Skills
- Internet
- Microsoft Office
- Google Workspace
Volunteer/Extracurricular
- West Virginia University Women's Soccer, 2001; Received athletic scholarship to play for the university's soccer team as a freshman.
- Steenrod Elementary School, 2002; Volunteered in a first grade classroom assisting the teacher and providing one-on-one support/instruction to students as needed.
- Youth Soccer Coach; Mentored a group of children in teamwork and soccer instruction.
References
Available Upon Request
Timeline
Itinerant Teacher of the Deaf/Hard of Hearing
Boothby Therapy Services
08.2023 - Current
Itinerant Teacher of the Deaf/Hard of Hearing
Norfolk Public Schools
08.2019 - 06.2023
Elementary Special Education Teacher
New Horizons/Newport Academy
08.2010 - 06.2019
Paraprofessional
New Horizons/Center for Autism
08.2008 - 06.2010
Teller
Bayport Credit Union
09.2007 - 08.2008
Deaf/Hard of Hearing License Endorsement -
Radford University
Special Education, MA -
Old Dominion University
Communication Studies, BA -
West Virginia University
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