Emily Marshall
Glen Allen,VA
Summary
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Energetic and dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
18
18
years of professional experience
Work History
Patient Care Representative
Virginia Eye Institute
05.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Proficient in SiS software, ECW & Karmak Fusion
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Administrative Assistant
THERMO KING CENTRAL VIRGINIA
03.2021 - 05.2023
- Answer all incoming calls, emails and fax and distribute messages to proper personnel
- Greet customers
- Manage and monitor payroll
- General clerical support duties include managing and maintaining physical and electronic files, scheduling
- Compose Inventory reports
- Attend meetings
- Collect and maintain tax forms
- Coordinated accounts receivable and reports
- Order and distribute work orders
- Prepared expense reports
- Create accounts and work orders on Karmak
- Input invoices into Karmak
- Managed day-to-day operations of Accounting including Cash, Credit, Check, and ACH/Wire
- Delinquent account reconciliation
Retail Associate
Bed Bath & Beyond
12.2020 - 03.2021
- Customer service representative
- Assist customers find merchandise
- Make online orders for customers
- Shop for online orders
- Process, package and ship orders
- Basic cleaning
Administrative Assistant
PNC, Inc.
09.2019 - 03.2020
- Responsible for all invoices and bill payments
- Logged all invoices and payments
- Analyzed blueprints and ascertained appropriate measurements for storefront windows and doors
- Placed orders for all windows and doors
- Received glass, etc. deliveries
- Posted Ads for employment
- Conducted interviews
- Kept all files up to date
- Recorded all meetings
- Answered calls, scheduled appointments
- Basic housekeeping duties
- Assisted in fabrication and loading of glass and doors
ASSISTANT DIRECTOR
TUCKAWAY CHILD DEVELOPMENT CENTER
05.2010 - 01.2015
- Managed a team of thirty staff members responsible for the care of over 200 enrolled children
- Worked with staff, parents, and children to build relationships and ensure the comfort and safety of the children
- Responsible for completion of office administrative duties including staff scheduling, payroll, and student activity planning
- Communicated with prospective families and currently enrolled families to answer questions about the facilities and billing, administration assistance
LEAD TEACHER
TUCKAWAY CHILD DEVELOPMENT CENTER
01.2008 - 05.2010
- Supervised classroom with 18-28 children
- Developed and implemented lessons plans for students
- Engaged families and students to build relationships and provide a nurturing environment
- Assisted students with school homework
- Led clubs for students including gardening, cooking, science, and art
Education
General educational development -
J Sargeant Reynolds Community College
Skills
- Publisher
- Organizational skills
- Team Management
- Microsoft Office, word, outlook, SiS, ECW & Karmak Software
- Microsoft Powerpoint
- Computer literacy
- Calendar management
- Customer relations
- Eaglesoft
- Office management
- Phone etiquette
- Front desk
- Customer service
- Office experience
- Cpr and first aid
- Data entry
- Multi-line phone systems
- Administrative experience
- Verbal and written communication
- Patient registration
- Patient chart maintenance
- Medical terminology
- Insurance verification
- Patient information verification
Additional Information - Skills And Abilities
- Proficiency in Microsoft Word, Excel, Publisher, and Outlook
- Customer relations and communication
- Organizing and leading teams
- CPR and First Aid Certified
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Patient Care Representative
Virginia Eye Institute
05.2023 - Current
Administrative Assistant
THERMO KING CENTRAL VIRGINIA
03.2021 - 05.2023
Retail Associate
Bed Bath & Beyond
12.2020 - 03.2021
Administrative Assistant
PNC, Inc.
09.2019 - 03.2020
ASSISTANT DIRECTOR
TUCKAWAY CHILD DEVELOPMENT CENTER
05.2010 - 01.2015
LEAD TEACHER
TUCKAWAY CHILD DEVELOPMENT CENTER
01.2008 - 05.2010
General educational development -
J Sargeant Reynolds Community College
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