Emily Marshall
Harts,WV
Summary
Dynamic dental professional with 15 years of experience, including a leadership role at 5 Stars Dental. Expert in oral surgery assistance and patient management, dental radiographs, endodontic procedures, and ensuring comfort and safety for patients. Proven ability to educate patients on dental hygiene while maintaining meticulous sterilization techniques. A dedicated team player committed to continuous learning and excellence in patient care.
Overview
18
18
years of professional experience
Work History
Lead Dental Assistant/Lead Oral Surgery Assistant
5 Stars Dental
03.2022 - Current
- Typed patient data into computer system using Open Dental while following privacy laws and maintaining high-level accuracy.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings.
- Monitored patient comfort and safety during dental procedures.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Designed dental report card to explain patient dental health status and treatment plans.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for 10-20 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Cosmetologist
Self-employeed
01.2008 - Current
- Offering professional cuts and color for all ages, men and women. I also offer Beard trims as well.
- Travel Stylist for the Miss International Pageant system, traveling for 3 weeks at a time for the Teen, Miss, and Mrs pageants. Preformed all hairstyles and makeup from interview casual styles, to stage attire.
- Preformed spray tans for pageant, and wedding clientele
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Has worked in salons in Nashville Tennessee, worked with nashville fashion week, and many back stage music performances and photoshoots.
- Private stylists for several in home clients.
- had preformed services in hair and makeup for over 100 + weddings
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Used social media platforms to promote salon and services.
- Has preformed charity services for homeless shelters, Autism centers and nursing homes.
- Has knowledge of color and product lines such as Redken, Goldwell, Biolage/ Matrix, Paul Mitchell, Wella, Bumble and Bumble, Rusk and Big Sexy Hair
- Trained new cosmetologists on makeup and skincare products and techniques.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Also preform basic manicures, pedicures, facials and earcandling, eyebrow waxing, chin and lip waxing.
Dental Assistant/Dental Front Office Receptionist
Dr. John C. Carter DDS
08.2017 - 03.2022
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient X-rays and images for review by dentist.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Designed dental report card to explain patient dental health status and treatment plans.
Orthodontic Assistant
Dr. Misty Lenk / Lenk Orthodontics
01.2015 - 08.2017
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Set appointments and made follow-up calls.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Preformed de-bonding procedures, added wires and tied in patients according to Dr's instructions.
- Fit Patients for bands
- Made in house Essix retainers from start to finish
Education
High School Diploma -
Glenvar High School
Salem, VANo Degree - Interior Design
Virginia Western Community College
Roanoke, VA05-2008
No Degree - Cosmetology
Hollywood Hair Nails And Academy
Salem, VA01-2008
Real Esate
Mosley Dickenson Academy of Real Estate
Roanoke, VA05-2006
Skills
- Patient management with clear communication skills
- Sterilization techniques
- Coachable and willing to learn new skills and education
- Patient charting
- Oral surgery and Dental procedure assisting
- Medical office administration
- Insurance coordination
- Dental radiography
- Endodontic procedures
- Team player
- Key holder experience
- Licensed Cosmetologist for 18 yrs
- Makeup and skincare
Timeline
Lead Dental Assistant/Lead Oral Surgery Assistant
5 Stars Dental
03.2022 - Current
Dental Assistant/Dental Front Office Receptionist
Dr. John C. Carter DDS
08.2017 - 03.2022
Orthodontic Assistant
Dr. Misty Lenk / Lenk Orthodontics
01.2015 - 08.2017
Cosmetologist
Self-employeed
01.2008 - Current
High School Diploma -
Glenvar High School
No Degree - Interior Design
Virginia Western Community College
No Degree - Cosmetology
Hollywood Hair Nails And Academy
Real Esate
Mosley Dickenson Academy of Real Estate