Emily Martelliti
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Liaison
Notch Modern Kitchen And Bar
06.2021 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Streamlined communication channels for improved client interactions and increased efficiency.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
Dining Services Associate
Country Meadows Retirement Communities
10.2017 - 01.2021
- Improved customer satisfaction by providing exceptional dining experiences and attentive service.
- Enhanced operational efficiency by maintaining a clean and organized dining area at all times.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Ensured food safety compliance with proper handling, storage, and preparation techniques.
- Provided top-notch customer service, addressing diner concerns and resolving issues promptly.
- Assisted in training new Dining Services Associates, sharing knowledge on best practices and company standards.
- Maintained a friendly atmosphere in the dining area, fostering positive relationships with guests and coworkers alike.
- Increased overall guest satisfaction by accommodating special dietary requests or allergies whenever possible.
- Streamlined table turnover rates by clearing dishes promptly after guests finished their meals.
- Boosted team morale through consistent communication and cooperation among fellow associates and management staff.
- Handled high-pressure situations professionally during busy shifts or large events while maintaining quality service standards.
Education
Bachelor of Science - Biology
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.2023
Skills
- Complaint Handling
- Sanitation Practices
- Excellent Customer Service
- Strong Work Ethic
- Effective Communication
- Adaptability and Flexibility
- Teamwork and Collaboration
- Organizational Skills
- Positive Attitude
- Reliability and Punctuality
- Time Management
Timeline
Customer Service Liaison
Notch Modern Kitchen And Bar
06.2021 - Current
Dining Services Associate
Country Meadows Retirement Communities
10.2017 - 01.2021
Bachelor of Science - Biology
Bloomsburg University of Pennsylvania
Similar Profiles
Madison QuierMadison Quier
Bartender/ Bar Manager at Notch Modern Kitchen And BarBartender/ Bar Manager at Notch Modern Kitchen And Bar
Cailin WilliammeeCailin Williammee
Server at Notch Modern Kitchen And BarServer at Notch Modern Kitchen And Bar
Cherrelle GoldsberryCherrelle Goldsberry
Prep Cook at Cori's Modern Kitchen BarPrep Cook at Cori's Modern Kitchen Bar
Stacey TillmanStacey Tillman
Customer Service Liaison at St. Joseph’s Candler HospitalCustomer Service Liaison at St. Joseph’s Candler Hospital
Taylor ShelbyTaylor Shelby
Customer Service Liaison at InsperityCustomer Service Liaison at Insperity