Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Martin

College Station,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Molly Maid
07.2020 - 07.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Helped develop and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with internal and external customers to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Maintained inventory and made purchases when needed.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Enforced policies and procedures for compliance with company policies.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Assisted with recruitment and onboarding of new employees.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Worked closely with sales teams to ensure accurate invoicing and prompt receipt of payments from clients.
  • Utilized Microsoft Excel, QuickBooks, Eprocessing and other software to manage invoices and payments.

Receptionist-Accounting Assistant

Bryan Broadcasting
11.2017 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed high-volume invoice processing tasks while consistently meeting deadlines for vendor payments.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Business Operations Specialist

Computershare
08.2015 - 10.2018
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Gathered, organized and input information into digital database.
  • Conducted research in regards to shareholder disputes and inquires.

Education

High School Diploma -

A&M Consolidated
College Station, TX
11.2012

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Staff Management/Training
  • Inventory Control
  • Verbal and written communication
  • Quality Management
  • Sales Team Development
  • Multitasking Abilities with Attention to Detail
  • Flexible and Adaptable
  • Customer Service
  • Organization and Time Management
  • Microsoft Excel
  • Quickbooks
  • Account Reconciliation

Certification

  • Accounting Assistant Certification

References

Nick Gonatas-Office Manager-Computershare

Phone: 774-826-7122

Email: nick.gonatas@yahoo.com


Ben Downs-General Manager-Bryan Broadcasting

Phone: 979-777-8008

Email: ben@bryanbroadcasting.com



Timeline

General Manager

Molly Maid
07.2020 - 07.2024

Receptionist-Accounting Assistant

Bryan Broadcasting
11.2017 - 08.2020

Business Operations Specialist

Computershare
08.2015 - 10.2018

High School Diploma -

A&M Consolidated

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