Emily Martin

• Experienced in working with the public with a diversified background in:
• Working with families in crisis while maintaining confidentiality
• Able to manage a work load and prioritize tasks
• Proficient in speaking and writing professionally
• Quick study with new programs
• Efficient time management, detail oriented and effective problem solving skills
• Work well in collaborative environments to create resourceful solutions to various client challenges
• Experience with Microsoft word, filing, phone skills, 10-key, type 60 wpm
• Cashiering, customer service, organization skills

Motivated professional with extensive experience in customer service, sales and administrative tasks.

• Helping families in time of crisis
• Caseload management and task prioritization
• Managerial support
• Filing charts and documents, scanning records
• Scheduling appointments, charting, transcription, coding, billing, phone skills
• Daily interaction with community organizations and businesses
• Experience writing reports, ordering supplies, and related tasks as assigned
• Customer Service experience
• Various retail positions working with numerous types of customer related issues
• Responsible for large amounts of cash/bank deposits and large business purchases
• Managerial positions including authorizing returns, exchanges, and customer satisfaction

• 18 months of volunteer work in Northern California, 05/2005, 12/2006
• Soup kitchens, nursing homes
• Various activities in the communities
• Teacher aid at The Children’s Center, 08/2012, 12/2012
• Playing educational games with children who have emotional and developmental delays

Social Service Worker