Emily Martin
Cresson,TX
Summary
Professional with proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in stakeholder management, process optimization, and change management. Known for adaptability and reliability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Implementation Manager
CVS Health
Cresson, TX
01.2025 - Current
- Successfully implemented 6+ client projects annually, maintaining an on‑time completion rate of 99%+ with all clients NPS promoters.
- Led full project lifecycle for client implementations, including discovery, requirements gathering, workflow design, testing, training, and go‑live support.
- Developed implementation plans, project schedules, and risk mitigation strategies to ensure smooth delivery and client readiness.
- Acted as the primary point of contact between internal stakeholders and client teams throughout the implementation process.
- Mentored new Implementation Managers through their first project cycles, improving onboarding efficiency and reducing time‑to‑independence by end of Welcome Season.
DISTRICT PERFORMANCE COORDINATOR
CVS Health
Dallas, TX
04.2021 - 01.2025
- Support pharmacists through day-to-day work and complex problems.
- Compiled data, gathered reports, and produced tracking documents to help ensure district was setting the pace.
- Set priorities and problem-solved workflow issues to maintain rapport with clients and pharmacists.
- Gathered and organized materials to support operations.
PHARMACY SCHEDULER
CVS Health
Dallas, TX
05.2019 - 04.2021
- Assisted with writing pharmacist schedules for 33 stores.
- Pre-screened resumes prior to sending to district leader for consideration.
- Developed and implemented onboarding and orientation for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Helped coordinate COVID vaccine clinics for elderly patients when the pandemic first hit.
DISTRICT LEAD PHARMACY TECHNICIAN
CVS Health
Southlake, TX
07.2018 - 05.2019
- Provided assistance to the District Leader by training pharmacy teams to understand proper workflow.
- Trained new technicians on different workstations to ensure patient safety.
- Inventoried medications to keep accurate records of 21 store locations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
STORE MANAGER
CVS Health
Hurst, TX
08.2017 - 07.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
FIELD COLLEAGUE TRAINER
CVS Health
Irving, TX
05.2014 - 08.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
LEAD PHARMACY TECHNICIAN
CVS Health
Fort Worth, TX
05.2013 - 05.2014
- Supervised ten pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Certified Project Manager -
Project Management Leadership Group, Inc
09.2025
Pharmacy Technician Certificate - Pharmacy
Tarrant County College
Fort Worth, TX05.2011
High School Diploma - undefined
Weatherford High School
Weatherford, TX05.2008
Skills
- Cross-functional project coordination
- Team-oriented collaboration
- Effective time management
- Measurable goal planning
Timeline
Implementation Manager
CVS Health
01.2025 - Current
DISTRICT PERFORMANCE COORDINATOR
CVS Health
04.2021 - 01.2025
PHARMACY SCHEDULER
CVS Health
05.2019 - 04.2021
DISTRICT LEAD PHARMACY TECHNICIAN
CVS Health
07.2018 - 05.2019
STORE MANAGER
CVS Health
08.2017 - 07.2018
FIELD COLLEAGUE TRAINER
CVS Health
05.2014 - 08.2017
LEAD PHARMACY TECHNICIAN
CVS Health
05.2013 - 05.2014
Certified Project Manager -
Project Management Leadership Group, Inc
High School Diploma - undefined
Weatherford High School
Pharmacy Technician Certificate - Pharmacy
Tarrant County College