Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Martinez

Los Angeles,California

Summary

Dynamic security professional with a proven track record at CENTURY PARK PLACE HOA, excelling in incident reporting and customer service. Skilled in ensuring safety and access control, I effectively managed emergency situations, fostering a secure environment while delivering exceptional visitor experiences. Adept at report writing, I bring strong communication and problem-solving abilities to every role.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

9
9
years of professional experience

Work History

Security Officer

CENTURY PARK PLACE HOA
09.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.

Receptionist

New Vista Nursing and Rehabilitation Center
08.2017 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Scheduled office meetings and client appointments for staff teams.

Cashier

Taco Bell
01.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

MAXINE WATERS
Los Angeles, CA
09-2024

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Dispatch

Timeline

Security Officer

CENTURY PARK PLACE HOA
09.2022 - Current

Receptionist

New Vista Nursing and Rehabilitation Center
08.2017 - 09.2019

Cashier

Taco Bell
01.2016 - 08.2017

High School Diploma -

MAXINE WATERS
Emily Martinez