Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elias Velasquez

Houston,TX

Summary

Dynamic service leader with a proven track record at Chipotle Grill, excelling in team management and exceptional communication. Successfully resolved customer complaints, enhancing satisfaction and trust. Skilled in coaching and mentoring, fostering a culture of continuous improvement while optimizing inventory control and product presentation in fast-paced environments. Works well in physical demanding environments, eager to learn new skills,


Overview

2
2
years of professional experience

Work History

Handyman Helper

Calle Electrical Services
06.2024 - Current
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.

Service Leader

Chipotle Grill
02.2024 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Merchandise Stocker

Foodtown
08.2023 - 02.2025
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.

Education

I.H Kempner Highschool
Sugar Land, TX
05-2025

Skills

  • Team management
  • Exceptional communication
  • Coaching and mentoring
  • Financial acumen
  • Power tool operation
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

Handyman Helper

Calle Electrical Services
06.2024 - Current

Service Leader

Chipotle Grill
02.2024 - Current

Merchandise Stocker

Foodtown
08.2023 - 02.2025

I.H Kempner Highschool

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