Emily Martz
Cogan Station,PA
Summary
Business-minded professional tackling any job task with precision. Determined to deliver exceptional service and respond to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
Telehealth Facilitator Float
Wellpath, SCI Muncy
Muncy, PA
01.2024 - Current
- Schedule and coordinate Chronics Clinics and Health Assessments with TeleMed providers
- Travel to regional sites to facilitate clinics and record vitals for TeleMed providers
- Communicate scheduling to Site Health Services Administrators and providers
- Float to east region sites to assist in training new Clinical Coordinators and Health Services Administrators
- Organized materials and resources required for each session in advance
Health Services Administrator
Wellpath, SCI Muncy
Muncy, PA
10.2021 - 01.2024
- Oversee Providers, Schedulers and Phlebotomists
- Maintain and compile schedules for off-site vendors
- Upload all clinic notes into EMAR
- Oversee and assist with scheduling all tele-medicine appointments
- Developed and implemented policies and procedures for facility.
- Oversaw the on-boarding and training of new team members.
- Process payroll timely and efficiently, approve all time-off & maintain contract compliance
- Track/report all off-site emergency procedures and inpatient hospitalizations
- Utilize multiple software's - EMAR, Garcia Lab, ERMA-CM, etc
- Maintain contract compliance with site and communicate data effectively
Clinical Coordinator
Wellpath, SCI Muncy
Muncy, PA
07.2021 - 10.2021
- Receive and direct all incoming calls on a multi extension telephone
- Assure messages are accurately relayed to staff when they are away from the office
- Receive, process and schedule all consultations
- Track/report all off-site emergency procedures and inpatient hospitalizations
- Maintain and distribute all on-site clinic schedules
- Coordinated weekly work schedules for department employees.
- Inputs information into ERMA-CM
Client Services Supervisor
Aveanna Healthcare
Williamsport, PA
11.2020 - 07.2021
- Process weekly payroll for 50+ team members
- Process scheduling for 75+ clients
- Receive referrals for potential new clients
- Recruit, interview and onboard field staff
- Report weekly projected revenue
Operations Manager
Legends Hospitality
Lancaster, PA
02.2020 - 10.2020
- Oversee daily Concessions Operations
- Oversee hiring and training of all Concessions employees
- Perform monthly inventory
- Perform weekly ordering for all concessions outlets
- Process scheduling for 50+ employees
- Managed scheduling, training and inventory control.
Assistant Operations Manager
Carlisle Sports Emporium
Carlisle, PA
02.2019 - 02.2020
- Oversee daily operations
- Oversee hiring of multiple operational departments
- Perform weekly ordering for Food Service supplies
- Implement customer service standards throughout multiple departments
- Oversee development of part-time and senior staff
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
Interim Retail & Entertainment Manager
Spooky Nook Sports
Manheim, PA
02.2018 - 12.2018
- Process monthly inventory for Champs Locker & Arcade Running appropriate reports to confirm appropriate inventory and sales at the end of each month
- Oversee scheduling, hiring and training of all Retail & Entertainment employees
- Order, receive and process inventory for Champs Locker & Arcade Finding new/current products to drive sales specific to season and demographic Oversee receipt of inventory and adding into POS program
- Design decals and manage Heat Press operations
- Maintain relationships with vendors for premium pricing
- Create and maintain monthly budget
- Create promotions designed to drive sales and create good rapport with internal and external clients/ sponsors
Concessions Manager
Spooky Nook Sports
Manheim, PA
10.2016 - 12.2018
- Oversee scheduling, hiring & training of all Food Service Attendants and Supervisors
- Organize and implement planning of Concessions front of house operations
- Consults with Director of Food and Beverage on monthly budget
- Update all POS systems, signage and team members with new products
Operations Manager
Spooky Nook Sports
Manheim, PA
09.2015 - 12.2018
- Assisted Food & Beverage Kitchen team in hiring, scheduling and administrative duties
- Oversee scheduling, hiring and training of Guest Services Assistant Manager
- Successfully assisted implementation of Max Galaxy Trained various department managers/employees Identifies and reports issues to Max for optimal program use Creates additions to program for various departments (i.e
- New memberships, POS buttons)
- Assisted in additional Guest Services location at Spooky Nook LANCO Works with managers to create appropriate facility hours and efficient staffing needs Oversee training specific to LANCO facility
- Create and maintain monthly Guest Services budget
- Successfully implemented online waiver conversion
Guest Services Assistant Manager
Spooky Nook Sports
Manheim, PA
05.2015 - 09.2015
- Created comprehensive training program
- Oversee scheduling, hiring and training of all Guest Services Representatives & Lead team members
- Created and update Guest Services Operations Manual
Guest Services Lead
Spooky Nook Sports
Manheim, PA
10.2014 - 05.2015
- Oversee daily operations of Guest Services Department and support part-time staff
- Processed monthly Fitness & Climbing memberships cancellations and suspensions
Education
Bachelor of Science - Sport Management & Ministry
Lancaster Bible College
Lancaster, PA05.2014
Bachelor of Science - Bibical Studies
Lancaster Bible College
Lancaster, PA05.2014
Skills
- Employee Recruitment and Hiring
- Policy and Program Development
- Time Management
- Budget Planning
- Employee Performance Evaluations
- Effective Customer Communication
Accomplishments
- Lancaster Bible College - Women's Basketball Team 2010-2014
- Lancaster Bible College - Women's Lacrosse Team 2012-2014
Timeline
Telehealth Facilitator Float
Wellpath, SCI Muncy
01.2024 - Current
Health Services Administrator
Wellpath, SCI Muncy
10.2021 - 01.2024
Clinical Coordinator
Wellpath, SCI Muncy
07.2021 - 10.2021
Client Services Supervisor
Aveanna Healthcare
11.2020 - 07.2021
Operations Manager
Legends Hospitality
02.2020 - 10.2020
Assistant Operations Manager
Carlisle Sports Emporium
02.2019 - 02.2020
Interim Retail & Entertainment Manager
Spooky Nook Sports
02.2018 - 12.2018
Concessions Manager
Spooky Nook Sports
10.2016 - 12.2018
Operations Manager
Spooky Nook Sports
09.2015 - 12.2018
Guest Services Assistant Manager
Spooky Nook Sports
05.2015 - 09.2015
Guest Services Lead
Spooky Nook Sports
10.2014 - 05.2015
Bachelor of Science - Sport Management & Ministry
Lancaster Bible College
Bachelor of Science - Bibical Studies
Lancaster Bible College
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