Emily Masterson
Greenfield,IN
Summary
Energetically drove success at Your HOA Community Management, mastering Quickbooks and bank reconciliation while elevating customer service standards. Excelled in multitasking and attention to detail, significantly enhancing account accuracy and fostering robust internal and external relationships. Achieved streamlined operations and improved financial processes, demonstrating a keen ability for both technical and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homeowner Support / Accounting
Your HOA Community Management
2023.10 - Current
- Supported month-end closing activities by reconciling accounts and preparing reports.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
- Processed invoices accurately and efficiently, ensuring timely payments from clients and vendors alike.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed working relationships with internal and external customers while assisting with account management duties.
Assistant Manager
Mt. Comfort & Cumberland Storage LLC
2021.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
Server/Bartender
Mi Casa Mexican Restaurant & Bar
2013.06 - 2023.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed scheduling and coordination of all employees, maximizing productivity.
Education
Bachelor of Arts - Business Administration & Accounting
Ball State University
Muncie, IN12.2024
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN2021
High School Diploma -
Greenfield-Central High School
Greenfield, IN2015
Skills
- Bank Reconciliation
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
- Quickbooks
- Time Management
- Multitasking
- Customer Service
- Attention to Detail
- Data Entry
Certification
Certified QuickBooks Online User
Timeline
Homeowner Support / Accounting
Your HOA Community Management
2023.10 - Current
Assistant Manager
Mt. Comfort & Cumberland Storage LLC
2021.05 - Current
Server/Bartender
Mi Casa Mexican Restaurant & Bar
2013.06 - 2023.02
Bachelor of Arts - Business Administration & Accounting
Ball State University
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Greenfield-Central High School
Certified QuickBooks Online User
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