Emily Mata
Fort Worth
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Salgado LLC. Proven ability to engage guests and resolve issues promptly, ensuring a positive dining experience. Proficient in cash handling and inventory management, consistently maintaining cleanliness standards to enhance customer satisfaction.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in serving role.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Edge Of Texas Steakhouse
06.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Sales Associate
GUESS Factory
04.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Chaparral High School
Chaparral, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Memory retention
- Cleanliness standards
- Beverage preparation
- Inventory management
- Foreign language proficiency
- Adaptable and flexible
- Problem-solving
Certification
- TABC Certification
- Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Server
The Edge Of Texas Steakhouse
06.2024 - 06.2025
Sales Associate
GUESS Factory
04.2023 - 01.2025
Chaparral High School
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