Emily Matthews
Littleton,CO
Summary
Highly-motivated Change Management Professional with over 5 years of Change Management experience and delivering a strong work ethic, adaptability, and exceptional multiple project cross-functional collaboration.. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Talent Management Analyst
Leprino Foods Company
Denver, CO
09.2020 - 12.2023
- Developed full project and communication plans yearly for each program
- Independently and successfully managed large scale Employee Engagement, Performance Management, and Succession Planning programs, processes, and systems
- Developed and distributed all end user communications and materials
- Created training scheduling with sign-up embedded links
- Continuous collaboration and support with internal customers and ens users
- Consult and collaborate with all levels of the business
- Develop materials and facilitate program trainings, instructional content
Change Management Analyst
Leprino Foods Company
Denver, CO
07.2018 - 09.2020
- Design and lead successful change management strategies and plans for senior leadership and project management teams
- Developed and distributed all end user communications and visual aids
- Assisted with development and facilitation of workshops, including train-the-trainer
- Plan, design, and develop learning solutions for programs and projects to maximize learning experience and impact
- Provide direct support, coaching, and consulting to all levels within the organization on change management approach, effective communication, and learning techniques.
- Lead and supported Change Ambassador network
- Conduct and analyze readiness surveys pre-implementation, mid- implementation, and post-implementation to make necessary adjustments and gain insights of successes and learning opportunities
Program Enablement Manager
REPOWER America
07.2017 - 02.2018
- Managed LMS system, creating content, and developing training resource guides
- Facilitated continuous training to partner employees via webinars and in-person
- Managed onboarding of partner network
- Analyzed performance of partners and conducted training that increased service delivery effectiveness
- Company dissolved February 2018.
Sr. Field Service Representative
Sunrun
12.2015 - 07.2017
- Reduced partner case resolution time by 65%
- Led partner presentations on performance & development
- Managed and resolved complex customer projects
- Managed portfolio of 40 partners.
Education
Master of Science Organization Development -
University of San Francisco
Bachelor of Science Business Management -
University of San Francisco
Skills
- First-class customer service
- Strong cross-functional collaboration
- Project & program management
- Survey & analysis
- Organizational Change Management
- Exceptional active listening
- High ability to multi-task
- Developed communication plans
- Problem-solving
- Excellent capacity to retain information & learn systems
- Learning & communication content development
- Exceptionally detail oriented
- Presentation & visuals development
Certification
- Prosci Certified Change Practitioner
- ATD E-Learning Instructional Design
References
References available upon request.
Timeline
Sr. Talent Management Analyst
Leprino Foods Company
09.2020 - 12.2023
Change Management Analyst
Leprino Foods Company
07.2018 - 09.2020
Program Enablement Manager
REPOWER America
07.2017 - 02.2018
Sr. Field Service Representative
Sunrun
12.2015 - 07.2017
Master of Science Organization Development -
University of San Francisco
Bachelor of Science Business Management -
University of San Francisco
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