Emily MATURO
Wardsboro,VT
Summary
Educator of primarily college students and children with intellectual disabilities, remaining a leader and helping to guide students to academic and independent success. Passion driven by the willingness to help and care for students.
Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently, is committed to delivering exceptional service and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Support Specialist
College Steps
09.2022 - 05.2025
- Support college-level students with intellectual disabilities such as autism, ADHD, anxiety, and PTSD.
- Take on leadership roles, such as leading team meetings
- Communicate with the manager and develop plans to improve the program.
- Work with students individually on their personal goals
- Provided technical support to students, enhancing their learning experience and engagement.
- Collaborated with faculty to develop tailored instructional materials for diverse learning needs.
- Managed ten students and four mentors as a support specialist.
Internship Student
Shannon Varley
05.2024 - 07.2024
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Analyzed data sets to identify trends and inform decision-making processes.
- Monitored project milestones to ensure alignment with timelines and objectives.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Implemented feedback mechanisms to improve project outcomes and user satisfaction.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into the database system.
- Managed up to 200 calls daily,
Education
B.A - psychology
Vermont State University
Burlington, VT12.2024
Associates - Behavioral Science
Community College Of Vermont
Brattleboro, VT05.2023
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
- Empathy and patience
- Activity planning
- Data collection
Timeline
Internship Student
Shannon Varley
05.2024 - 07.2024
Support Specialist
College Steps
09.2022 - 05.2025
B.A - psychology
Vermont State University
Associates - Behavioral Science
Community College Of Vermont