Overview
Work History
Education
Skills
Timeline
Hi, I’m

Emily Maupin

Port Orchard,WA
Emily Maupin

Overview

28
years of professional experience

Work History

Instacart

Instacart Shopper
03.2024 - Current

Job overview

  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.

Desert Sun Tanning Salons

Sales Associate/assistant Manager
12.2022 - 02.2024

Job overview

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Williams Floral

Florist/sales Lead
01.2022 - 12.2022

Job overview

  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
  • Increased sales revenue with exceptional customer service and upselling techniques.

The Vape Lounge

Sales Associate
08.2021 - 12.2021

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Blue Boutique

Manager
08.2020 - 07.2021

Job overview

  • I started doing sales then quickly moved up to store manager
  • I ran the entire location and the staff
  • I loved the job but had to relocate to Washington
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

M&R Rods and Restorations

Secretary/shop hand
07.2004 - 09.2017

Job overview

  • My ex husband owns the business so I helped with what was needed
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.

Southern Exposure

Bartender/server/entertainer
01.2001 - 01.2003

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Ken Garff Automotive Group

Title Clerk
01.1997 - 06.1999

Job overview

  • I started as a runner/mail clerk then got promoted to title clerk
  • I handled all the title work for purchased cars and trade ins
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Calculated and remitted state sales tax, service, and other charges.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.

Education

Horizonte
Salt Lake City, UT

GED from High School Education

Skills

  • Order fulfillment
  • Time management
  • Customer service
  • Grocery selection
  • Effective communication
  • Relationship building
  • Quick learner
  • Hospitality and accommodation
  • Accurate money handling
  • Upbeat and outgoing attitude
  • Customer relations
  • Customer relationships
  • Organization and categorization
  • Physical stamina
  • Planning and organization
  • Strong work ethic
  • Sales techniques
  • Attention to detail
  • POS transactions
  • Cash handling

Timeline

Instacart Shopper

Instacart
03.2024 - Current

Sales Associate/assistant Manager

Desert Sun Tanning Salons
12.2022 - 02.2024

Florist/sales Lead

Williams Floral
01.2022 - 12.2022

Sales Associate

The Vape Lounge
08.2021 - 12.2021

Manager

Blue Boutique
08.2020 - 07.2021

Secretary/shop hand

M&R Rods and Restorations
07.2004 - 09.2017

Bartender/server/entertainer

Southern Exposure
01.2001 - 01.2003

Title Clerk

Ken Garff Automotive Group
01.1997 - 06.1999

Horizonte

GED from High School Education

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Emily Maupin