Hi, I’m
Emily Maupin
Port Orchard,WA
Overview
28
years of professional experience
Work History
InstacartPort Orchard, WA
Instacart Shopper
03.2024 - Current
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Desert Sun Tanning SalonsPort Orchard, WA
Sales Associate/assistant Manager
12.2022 - 02.2024
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Williams FloralPort Orchard, WA
Florist/sales Lead
01.2022 - 12.2022
Job overview
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Increased sales revenue with exceptional customer service and upselling techniques.
The Vape LoungePort Orchard, WA
Sales Associate
08.2021 - 12.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Blue BoutiqueSalt Lake City, UT
Manager
08.2020 - 07.2021
Job overview
- I started doing sales then quickly moved up to store manager
- I ran the entire location and the staff
- I loved the job but had to relocate to Washington
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
M&R Rods and RestorationsSandy, UT
Secretary/shop hand
07.2004 - 09.2017
Job overview
- My ex husband owns the business so I helped with what was needed
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.
Southern ExposureSalt Lake City, UT
Bartender/server/entertainer
01.2001 - 01.2003
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Ken Garff Automotive GroupSalt Lake City, UT
Title Clerk
01.1997 - 06.1999
Job overview
- I started as a runner/mail clerk then got promoted to title clerk
- I handled all the title work for purchased cars and trade ins
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Education
Horizonte Salt Lake City, UT
GED from High School Education
Skills
- Order fulfillment
- Time management
- Customer service
- Grocery selection
- Effective communication
- Relationship building
- Quick learner
- Hospitality and accommodation
- Accurate money handling
- Upbeat and outgoing attitude
- Customer relations
- Customer relationships
- Organization and categorization
- Physical stamina
- Planning and organization
- Strong work ethic
- Sales techniques
- Attention to detail
- POS transactions
- Cash handling
Timeline
Instacart Shopper
Instacart
03.2024 - Current
Sales Associate/assistant Manager
Desert Sun Tanning Salons
12.2022 - 02.2024
Florist/sales Lead
Williams Floral
01.2022 - 12.2022
Sales Associate
The Vape Lounge
08.2021 - 12.2021
Manager
Blue Boutique
08.2020 - 07.2021
Secretary/shop hand
M&R Rods and Restorations
07.2004 - 09.2017
Bartender/server/entertainer
Southern Exposure
01.2001 - 01.2003
Title Clerk
Ken Garff Automotive Group
01.1997 - 06.1999
Horizonte
GED from High School Education