Emily May
Washington,D.C
Summary
Versatile Project Coordinator with a proven track record of successfully executing diverse tasks to meet deadlines. Strong communication skills enable effective collaboration with colleagues, monitoring project statuses, and achieving key milestones. Two years of valuable expertise dedicated to driving forward company objectives. Enthusiastic problem solver and talented team player equipped with superior planning and decision-making skills.
Overview
2
2
years of professional experience
Work History
Diversity and Inclusion Project Coordinator
Airbus Americas, Inc.
11.2023 - Current
- Collaboarated across functions to support the Diversity & Inclusion team within the North American Transformation organization of Human Resources, providing effective project management and driving cross-functional iniatives
- Onboarded all new employees on the company culture and employee resource groups
- Led the development and execution of Diversity & Inclusion strategies, including program design, trend analysis, communications and data reporting
- Ensured timely delivery and high quality results, aligning with organizational goals
- Partnered with key stakeholders and internal customers to identify needs and develop innovative solutions that address Diversity & Inclusion requirements, enhancing overall program effectiveness.
Customer Satisfaction Coordinator
Airbus Americas, Inc.
05.2022 - 11.2023
- Led the Customer Satisfaction Improvment plan (CSIP) for Airbus North America, acting as the primary point of contact and driving inexperiences to enhance customer experiences
- Improved response times for spare parts to airlines in collaboration with Satair, leading to increased operational efficiency and customer satisfaction
- Collaborated with Airbus SAS (Toulouse) to align on processes, methodologies, and strategies, driving consistent customer satisfaction improvements across regions
- Developed and presented strategic reports on opportunities to enhance customer satisfaction, providing actionable insights top leadership
- Performed in-depth data analysis on customer satisfaction surveys using Qualtrics, identifying trends and areas for improvement
- Increased the CSIP North America survey response rate by 5%.
Education
Bachelor of Arts in Strategic Communications -
Elon University
05.2022
Skills
- Project Leadership
- Conflict Resolution
- Communication
- Collaboration
- Relationship Building
- Problem Solving
- Customer Service
- Customer Relationship Management (CRM)
- Salesforce
- SAP Logistics
- Data Analytics
- International Logistics
- Negotiations
- Persuasion
- Google Suite Applications
- Detail-Oriented
- Creative
- Research
Leadershiproles
Early Careers Employee Resource Group Leader at Airbus Americas - planned culture, engagement, networking, and volunteer activities to foster professional development.
Volunteerroles
- Made meals monthly for the Mckenna Homeless Shelter in D.C.
- Tutored elementary schoolers for Read Across America.
Values
- Respect
- Teamwork
- Reliability
- Flexibility
Timeline
Diversity and Inclusion Project Coordinator
Airbus Americas, Inc.
11.2023 - Current
Customer Satisfaction Coordinator
Airbus Americas, Inc.
05.2022 - 11.2023
Bachelor of Arts in Strategic Communications -
Elon University
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