Emily Mayes
McAllen
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Finance Manager
Sierra Blanca Collision
Ruidoso
05.2025 - Current
- Managed financial reporting processes for comprehensive analysis and decision-making.
- Worked diligently with Insurance companies and clients on finances for repair.
- Reviewed and approved expense reports to ensure compliance with company policies.
- Scheduled claims for repairs/estimates
- Customer updates/follow ups on repairs
- Managed money coming in and going out
- Oversaw cash flow management to maintain liquidity for ongoing operations.
- Trained and mentored junior finance staff to enhance team performance and skills.
- Prepared financial documents such as budgets, forecasts and reports.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Managed payroll processing activities for multiple entities including tax filings.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
Finance Manager
Casa Auto Group
04.2023 - 11.2023
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Automotive Sales Professional
Casa Auto Group
08.2022 - 04.2023
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Automotive Sales Consultant
Desert Sun Motors
06.2019 - 08.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
DISTRICT MANAGER
GNC
10.2016 - 11.2018
- Supervised six locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
ASSISTANT SALES MANAGER
BUCKLE
06.2013 - 02.2016
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Education
Publishing
Nancy Rue
11.2025 - 04.2026
Master of Science - Criminal Justice
New Mexico State University
Las Cruces, NM 02.2026 - 04.2026
ASSOCIATES IN PSYCHOLOGY -
University of Phoenix
Tempe, AZHigh School Diploma -
Kalkaska High School
Kalkaska, MICERTIFICATE - PASTORAL
IHOPU
Kansas City, MOMIT PROGRAM - MANAGEMENT
BUCKLE
ONLINECERTIFCATES - CHILDHOOD DEVELOPMENT
UNM
NEW MEXICOSkills
- Financial Modeling
- Business Forecasting
- Strategic Planning
- Active listening
- Warranty sales
- Sales strategy development
- Vehicle appraisal
- Social media promotion
- Deal structuring
- Time management
- Organizational skills
- Self-motivation
- Sales process optimization
- Customer service
- Computer skills
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Volunteer-youth sports, youth groups, community events
- Writer-publishing a book
References
References available upon request.
Timeline
Master of Science - Criminal Justice
New Mexico State University
02.2026 - 04.2026
Publishing
Nancy Rue
11.2025 - 04.2026
Finance Manager
Sierra Blanca Collision
05.2025 - Current
Finance Manager
Casa Auto Group
04.2023 - 11.2023
Automotive Sales Professional
Casa Auto Group
08.2022 - 04.2023
Automotive Sales Consultant
Desert Sun Motors
06.2019 - 08.2022
DISTRICT MANAGER
GNC
10.2016 - 11.2018
ASSISTANT SALES MANAGER
BUCKLE
06.2013 - 02.2016
ASSOCIATES IN PSYCHOLOGY -
University of Phoenix
High School Diploma -
Kalkaska High School
CERTIFICATE - PASTORAL
IHOPU
MIT PROGRAM - MANAGEMENT
BUCKLE
CERTIFCATES - CHILDHOOD DEVELOPMENT
UNM