Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Mayle

Mogadore,Ohio

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while in nursing school.

Overview

11
11
years of professional experience

Work History

Stay at Home Mom

n/a
03.2020 - Current

Cashier/Floor Associate/Stocker (Seasonal)

Bath & Body Works
Canton, OH
11.2019 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Stocked shelves with merchandise according to company guidelines.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.

Customer/Provider Customer Service Representative

Liberty Health Share
Canton, OH
09.2018 - 03.2019
  • Maintained accurate records of members/providers interactions and transactions.
  • Developed effective relationships with members through friendly communication.
  • Communicated effectively with other departments within the organization.
  • Provided support to members/providers over the phone, email and chat.
  • Resolved member/provider complaints in a timely manner.
  • Assisted providers with billing issues and payment processing.
  • Followed company procedures for handling member/provider requests and complaints.
  • Updated internal databases with member/provider details, changes, comments or complaints.
  • Offered assistance to members/providers through phone calls by addressing billing questions, and various member/provider service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of member/provider inquiries.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Verified coverage and eligibility for services provided.
  • Responded to inquiries from members/providers regarding their health share benefits.

Pharmacy Technician

Giant Eagle
North Canton, OH
11.2015 - 10.2018
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Provided education materials about medications to patients upon request.
  • Maintained organized work spaces for quick and efficient access.
  • Assisted in training new employees on pharmacy procedures.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.

Customer Service Cashier

Sonic DriveIn
North Canton, OH
01.2013 - 02.2014
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

Some College (No Degree) - Nursing

Walsh University
Canton, OH

Skills

  • Customer Service
  • Time management skills
  • Records Maintenance
  • Conflict Resolution
  • Written and verbal communication
  • Issue Resolution
  • Organizational abilities
  • Cleaning and sanitizing
  • Inventory Management
  • Daily Reporting
  • Workflow Optimization
  • Insurance Verification
  • Prescription Filling
  • Insurance Billing
  • HIPAA
  • Pharmaceutical Calculations
  • Point of sale systems proficiency
  • Data Entry

References

References available upon request.

Timeline

Stay at Home Mom

n/a
03.2020 - Current

Cashier/Floor Associate/Stocker (Seasonal)

Bath & Body Works
11.2019 - 02.2020

Customer/Provider Customer Service Representative

Liberty Health Share
09.2018 - 03.2019

Pharmacy Technician

Giant Eagle
11.2015 - 10.2018

Customer Service Cashier

Sonic DriveIn
01.2013 - 02.2014

Some College (No Degree) - Nursing

Walsh University

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Emily Mayle