Emily McAuliffe

- Maintaining and updating customer management system with new customers, contact updates, bill to changes, rep changes, ship to addresses, and such
- Organize and analyze monthly sales reports, tailored for specific market categories. Demonstrate proficiency in data analysis and report processing to aid strategic decision-making for the sales team.
- Commissions: Efficiently manage monthly rep and customer royalties and commissions. Ensure accuracy and timely processing while maintaining precise records.
- International Customs Documentation: Administer paperwork and documentation required for international shipments, ensuring compliance with regulations and smooth logistics operations.
- Consignment: Supervise and track orders and sales across multiple consignment accounts, maintaining meticulous records and facilitating smooth transactions.
- Financial Administration: Manage rebate, credit, and debit processes. Handle RGA (Returned Goods Authorization) document creation and finalization for returned products, ensuring accurate documentation.
- Provide support for tasks delegated by the sales leadership team, showcasing adaptability and readiness to contribute across various sales functions.
- Coordinate occasional luncheons for visitors as part of our commitment to exceptional customer accommodations.

- Manage multiple email proxies by responding to customer inquiries, processing orders and maintaining sales-related databases
- Provided customer service through the Mi-T-M Online Chat by identifying customer issues, providing solutions and performing data entry
- Ensuring products are compliant with certifications and maintaining accuracy on orders placed in our system

- Front line customer contact by way of inbound and outbound calls, emails and fax
- Acquired complete product knowledge, proven sales skills, competent technical troubleshooting background, and strong communication skills
- Demonstrate competency in Word, Excel and data entry
- Communicates and collaborates with internal teams and external customers to support sales and building the Mi-T-M brand

- Fully engaged with team members and guests to achieve the highest levels of productivity while remaining punctual and attentive
- Assisted with receiving and processing shipment boxes and markdowns as well as placing product throughout the store to meet and maintain company standards
- Completed OMNI orders and assessed product availability to guarantee accuracy
- Knowledge of BOH, answering phone calls and sending online and phone orders

- Worked closely with store management to help focus on achieving and maintaining sales plans
- Efficiently processed sales transactions both in-store and over the phone while exceeding corporate customer service expectations
- Processed shipment, markdowns and merchandise stock on the floor per Old Navy floor set guidelines
- Managed merchandising projects and helped lead the inventory team when needed
- Provided feedback to General Manager regarding sales, store visual layouts, and helped with multiple projects around the store