Emily Mcbride

I provide comprehensive customer service for members enrolled in employer-sponsored health plans. My responsibilities include offering benefit quotes, clearly explaining coverage details to help members maximize their plans, and processing authorizations for surgeries, specialist visits, and medical procedures. Additionally, I handle all pharmacy-related inquiries to ensure members can access their prescribed medications. With specialized training in claims processing, I assist members throughout the entire process, including interpreting ICD-10 and CPT codes. I have contributed to new hire training programs and am proficient in state regulations and Department of Managed Healthcare guidelines. I efficiently manage multiple phone lines and various computer systems to provide seamless support to members.

I assisted taxpayers by reviewing documentation and providing guidance on tax payments and compliance. I managed inbound calls, processed payments, and handled financial transactions with accuracy and efficiency. Additionally, I created and maintained Excel spreadsheets to organize and track tax-related data. I was responsible for issuing tax clearances and ensuring adherence to county and state tax mandates.

In this role, I participated in office operations, including processing various forms of payments such as cash, checks, and credit card transactions, as well as handling bank deposits as needed. I was responsible for scheduling appointments for both new and existing clients based on their availability and service needs. Regular client communication was a key aspect of my role, ensuring customer satisfaction and service quality. Additionally, I trained new employees on company standards to maintain a high level of customer service and cleaning excellence. I also participated in interviewing potential employees to support the hiring process. Throughout my tenure, I focused on building strong relationships with clients and staff to foster a positive and professional work environment.

As a Team Captain, I was responsible for serving as the primary point of contact for both clients and team members, ensuring clear communication and seamless service delivery. I managed financial transactions, including handling cash and checks with accuracy. Additionally, I trained new employees to uphold company standards and provide high-quality service. I prioritized building strong, trusting relationships with clients to better understand and meet their needs, ensuring exceptional service and customer satisfaction.