Emily McCaulley

Bergholz

Summary

Personable and dedicated Customer Service Representative with extensive management experience in the retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing compatibility with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Also, an educator prepared for a role with strong student development in substitute teaching, ready to engage with students for success.

Overview

years of professional experience

Work History

Food Service/Substitute Teacher

Utica Shale Academy

10.2024 - Current

Food preparation and handling. Transportation. Sanitation/cleaning food service areas to Health Department standards.
Repeatedly requested as substitute teacher by staff based on excellent past referrals and trusted performance.

Office Manager

Sunny Ridge Veterinary Clinic

04.2016 - 09.2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Mentored new employees on procedures and policies to maximize team performance.

Retail Store Manager

Golden Protective Services (GPS)

07.2012 - 04.2016

Connected with customers to provide assistance and collect feedback to optimize operations.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Organized new stock for floor placement.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Prepared and submitted nightly bank deposits.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Supervised cash drawer balances and deposits of store receipts.
Built and maintained strong working relationships with team members.
Hired and trained positive, enthusiastic employees to boost talents of retail team.

Education

High School Diploma -

United Local High School

05.2011

Skills

Employee Development
Problem Resolution
Managing Operations and Efficiency
Staff Training
Documentation and Reporting
Team Leadership
Training and Development

Verbal and Written Communication
Hiring and Training
Scheduling and Coordinating
Teamwork and Collaboration
Customer Relations
Data Entry

Education and Training

other

Timeline