Emily McCoy
Spring Branch,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Business Owner of Cleaning Company
Emma Max Cleaning/Detailing Services
02.2023 - Current
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communications skills.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained cleaning supplies and cost for my business.
18-Wheeler Driver
Benjamin Best Freight
10.2019 - 02.2021
- Maintained strong working relationships with clients while consistently providing high-quality service.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed routine maintenance on truck to keep in working order.
- Implemented time management skills to balance multiple tasks simultaneously while maintaining strict deadlines for deliveries.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Demonstrated adaptability, adjusting to various road conditions and traffic situations for safe and efficient travel.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Collaborated with team members to develop strategies for improving transportation processes, contributing to overall company success.
- Developed knowledge of federal, state, and local transportation regulations ensuring compliance throughout daily operations.
- Completed accurate paperwork such as logbooks, delivery receipts, and inspection reports for regulatory compliance purposes.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Reduced fuel consumption for cost savings by implementing eco-friendly driving techniques.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Enhanced customer satisfaction through professional interactions during pick-up and delivery of goods.
- Assisted in loading and unloading cargo to ensure proper handling of items and prevent damage during transport.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed vehicle maintenance schedule, addressing repairs promptly to minimize downtime and maintain operational efficiency.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Instructor for 18-wheeler Driver
Sage St. Phillips Truck Driving School
01.2014 - 01.2016
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Developed and implemented classroom routines to address varying student needs.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Took Students on the road for Lessons to Drive 18-Wheeler.
- Did practicing in the yard at school so students were ready for DPS road testing.
- Took Students down to testing site to take Road test.
- Called students for follow ups to see how they were doing with their new trucking jobs and helped them find jobs to work at.
18-Wheeler Driver/ Hauled and Tested Oil
TXD Oil Company
03.2013 - 08.2013
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Developed knowledge of federal, state, and local transportation regulations ensuring compliance throughout daily operations.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Collaborated with team members to develop strategies for improving transportation processes, contributing to overall company success.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained daily, legible DOT logbook and submitted corresponding documents.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated with safety and skill to avoid accidents and delays.
- Inspected load security and checked for damages.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maximized load safety by balancing, securing, and weighing products.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Navigated complex routes using GPS technology, resulting in increased accuracy and reduced travel times.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Handled hazardous materials responsibly, adhering to proper safety protocols and guidelines while transporting goods.
- Dropped and hooked trailers and changed configuration of equipment.
- Reduced fuel consumption for cost savings by implementing eco-friendly driving techniques.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maximized payload capacity by expertly organizing cargo within the truck trailer according to weight distribution requirements.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Verified contents of inventory loads against Bills of Lading.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed routine maintenance on truck to keep in working order.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Assisted in loading and unloading cargo to ensure proper handling of items and prevent damage during transport.
- Enhanced customer satisfaction through professional interactions during pick-up and delivery of goods.
Hrsc Administrative Assistant
Whataburger Home Office
07.2009 - 10.2011
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure an smooth integration into a team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Twinfield High School
Plainfield, VT05.1986
Skills
- Cost analysis and savings
- Cost Control and Budgeting
- Quality Assurance
- Strong Communication Skills
- Positive Learning Environment
- Classroom Safety Practices
- Class Instruction
- Student Engagement
- Follow-up skills
- Customer Relations
- Microsoft Outlook
- Customer Data Confidentiality
Timeline
Business Owner of Cleaning Company
Emma Max Cleaning/Detailing Services
02.2023 - Current
18-Wheeler Driver
Benjamin Best Freight
10.2019 - 02.2021
Instructor for 18-wheeler Driver
Sage St. Phillips Truck Driving School
01.2014 - 01.2016
18-Wheeler Driver/ Hauled and Tested Oil
TXD Oil Company
03.2013 - 08.2013
Hrsc Administrative Assistant
Whataburger Home Office
07.2009 - 10.2011
High School Diploma -
Twinfield High School
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