Emily McCracken
Jackson,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Fjallraven
05.2020 - Current
- Managed store organization, maintenance, and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories. With successful rate of improving overall inventory counts resulting in decreased loss for company
- Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Retail Store Manager
DEXTER PRINT & EMBROIDERY
10.2019 - 02.2020
- Managed Brick and Mortar location
- Created and managed up to 8 online pop up stores simultaneously
- Created lasting connections with new and existing clients
- Managed social media account and created social media for daily postings
- Created written processes and procedure manual
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store organization, maintenance, and purchasing functions.
Assistant Manager-Lead Merchandiser
CHERRY REPUBLIC
05.2015 - 10.2019
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Designed store layout to fit all needs
- Created inviting atmosphere during each seasonal/holiday change
- Managed social media account and created social media for daily postings
- Managed ordering and inventory. Created proficient max and min levels to create easy ordering processing.
Sales Associate
DAYSPRING GIFTS
07.2011 - 05.2015
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor Of Arts - Psychology
Saint Xavier University
Chicago, ILBachelor Of Arts - Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Store Management
- Online Store Management
- Client Relationship Management
- Operations Management
- Social Media Management
- Content Creation
- Process Documentation
- Customer Service
- Stockroom Management
- Inventory Control
- Merchandise Strategizing
- Scheduling knowledge
- Staff Management
Timeline
Retail Store Manager
Fjallraven
05.2020 - Current
Retail Store Manager
DEXTER PRINT & EMBROIDERY
10.2019 - 02.2020
Assistant Manager-Lead Merchandiser
CHERRY REPUBLIC
05.2015 - 10.2019
Sales Associate
DAYSPRING GIFTS
07.2011 - 05.2015
Bachelor Of Arts - Psychology
Saint Xavier University
Bachelor Of Arts - Psychology
Eastern Michigan University
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