Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily McCrea

Jacksonville,FL

Summary

I'm a resourceful professional with a decade of experience in providing exceptional customer service, leading staff, maintaining efficiency and organization, facilitating sales, and troubleshooting. I consistently demonstrate my ability to foster team performance with a keen attention to detail and positive client relationships. I take pride in my self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Belden Pavers
08.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.

Crew Lead

Trader Joe's
01.2021 - 08.2022
    • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
    • Communicated effectively with upper management, team members, and customers to keep everyone informed.
    • Established positive relationships with customers and colleagues through high standards of customer service.

Executive Assistant

Eckerd Connects
12.2017 - 07.2020
    • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
    • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
    • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Office Manager

Santopi Cleaning Services
05.2016 - 12.2017
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Developed and maintained successful relationships with vendors, suppliers and contractors.
    • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Location Manager/Photographer

Walt Disney's Colorvision International Inc
08.2014 - 04.2016
    • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
    • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
    • Adjusted, modified and networked photos using digital and computer manipulative applications.

Preschool Teacher

Ocoee Oaks Kids' Place
08.2013 - 08.2014
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Education

Bachelor of Science - Business And Organizational Leadership

Valencia College
Orlando, FL
06.2015

Skills

  • Active Listening
  • Adaptability
  • Adobe Creative Suite
  • Creative Thinking
  • Customer Service
  • Event Planning
  • Google (Docs, Sheets, Slides)
  • Interpersonal Communication
  • Leadership
  • Microsoft Office/Teams
  • Problem-Solving
  • Self-Motivated
  • Teamwork
  • Time Management
  • Writing and Editing

Certification

  • First Aid/CPR

Timeline

Administrative Assistant

Belden Pavers
08.2022 - 06.2023

Crew Lead

Trader Joe's
01.2021 - 08.2022

Executive Assistant

Eckerd Connects
12.2017 - 07.2020

Office Manager

Santopi Cleaning Services
05.2016 - 12.2017

Location Manager/Photographer

Walt Disney's Colorvision International Inc
08.2014 - 04.2016

Preschool Teacher

Ocoee Oaks Kids' Place
08.2013 - 08.2014

Bachelor of Science - Business And Organizational Leadership

Valencia College

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Emily McCrea