Emily McCrea
Jacksonville,FL
Summary
I'm a resourceful professional with a decade of experience in providing exceptional customer service, leading staff, maintaining efficiency and organization, facilitating sales, and troubleshooting. I consistently demonstrate my ability to foster team performance with a keen attention to detail and positive client relationships. I take pride in my self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Belden Pavers
2022.08 - 2023.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
Crew Lead
Trader Joe's
2021.01 - 2022.08
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
Executive Assistant
Eckerd Connects
2017.12 - 2020.07
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Office Manager
Santopi Cleaning Services
2016.05 - 2017.12
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Location Manager/Photographer
Walt Disney's Colorvision International Inc
2014.08 - 2016.04
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
Preschool Teacher
Ocoee Oaks Kids' Place
2013.08 - 2014.08
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL06.2015
Skills
- Active Listening
- Adaptability
- Adobe Creative Suite
- Creative Thinking
- Customer Service
- Event Planning
- Google (Docs, Sheets, Slides)
- Interpersonal Communication
- Leadership
- Microsoft Office/Teams
- Problem-Solving
- Self-Motivated
- Teamwork
- Time Management
- Writing and Editing
Certification
- First Aid/CPR
Timeline
Administrative Assistant
Belden Pavers
2022.08 - 2023.06
Crew Lead
Trader Joe's
2021.01 - 2022.08
Executive Assistant
Eckerd Connects
2017.12 - 2020.07
Office Manager
Santopi Cleaning Services
2016.05 - 2017.12
Location Manager/Photographer
Walt Disney's Colorvision International Inc
2014.08 - 2016.04
Preschool Teacher
Ocoee Oaks Kids' Place
2013.08 - 2014.08
Bachelor of Science - Business And Organizational Leadership
Valencia College