Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Emily McDaniel

Charlotte,NC

Summary

Experienced in customer service and animal care. Thrives on building meaningful connections and being a reliable presence. Job history dedicated to these fields, honing ability to provide exceptional service and create positive experiences. Adapts quickly to new environments and eager to learn new skills. Driven by a passion for growth and a commitment to delivering outstanding results.

Overview

4
4
years of professional experience

Work History

Client Service Representative

Animal Medical Hospital
07.2024 - Current
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through outreach and regular check-ins on progress and satisfaction.
  • Helped large volumes of customers every day.
  • Collaborated with other departments to develop ways to increase customer satisfaction and gain customer relationships.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Pet Counselor

Animal Medical Hospital
05.2023 - 07.2024
  • Working as a pet counselor by checking in feline and canine boarders.
  • Communicating with clients about their pets needs and behaviors.
  • Monitored pet play, learned pet body language.
  • Became adequate in bathing canines (cleaning ears, trimming nails, expressing anal glands).
  • Disinfecting after felines and canines, learning the proper ratios for sanitizers.

Kitchen Staff

E2M Kitchen
02.2023 - 04.2023
  • Working as a member of the kitchen staff to prepare components and ingredients for nutritious meals.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected culinary needs.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Counselor and Front Desk Associate

Camp Bow Wow
09.2022 - 04.2023
  • Front desk associate taking care of check ins, paper work, vaccination records and pet records
  • Works to make a friendly and pleasant environment for pet parents
  • Counselor working hands on with dog care in yards and cabins, bathing, and keeping facility clean

Floating Employee

Carolina Value Village
03.2021 - 09.2022
  • Retail industry working with fellow employees and customers to put out products in an efficient manner and give the best quality outcome
  • Trained on register, hanging, sorting, and tagging clothing, customer care, and more

Education

Diploma -

Phillip O Berry Academy of Technology
Charlotte, NC
06.2021

Skills

  • Customer Service
  • Communication Skills
  • Administrative Support
  • Animal Restraint
  • Pet Care
  • Animal Handling
  • Veterinary Clinic

Personal Information

Authorized To Work: US

Timeline

Client Service Representative

Animal Medical Hospital
07.2024 - Current

Pet Counselor

Animal Medical Hospital
05.2023 - 07.2024

Kitchen Staff

E2M Kitchen
02.2023 - 04.2023

Counselor and Front Desk Associate

Camp Bow Wow
09.2022 - 04.2023

Floating Employee

Carolina Value Village
03.2021 - 09.2022

Diploma -

Phillip O Berry Academy of Technology

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Emily McDaniel