Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily McDonald

Hill,OR

Summary

Competent stock management team member with 12 years of experience in sales support, inventory maintenance and merchandising. I have excellent collaboration, communication and time management skills with a superior work ethic. I feel I am great at expressing ideas and am not afraid to ask questions. I work extremely well with others and am very supportive of my teammates. I am also highly adaptable and can very quickly grasp new concepts.

Seeking a long-term position with a company to use my creative talents for increased brand loyalty and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Replenishment Associate

Michael's Arts & Crafts
06.2017 - Current
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Cleaned and organized sales and stock areas.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed daily cash reconciliations to determine accuracy of financial reports.

Barista

Starbucks
01.2023 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Used POS system to accurately enter orders and process payments.
  • Packaged bagels, muffins and other food items for customer purchase.

Replenishment Lead

Michaels Arts & Crafts
10.2010 - 06.2016
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Created attractive and eye-catching displays and end caps to promote specific stock to customers.
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Cleaned and organized sales and stock areas.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Verdugo Hills High School
Tujunga, CA
06.2010

Associate of Arts - Child Development

Pasadena City College
Pasadena, CA
07.2014

Skills

  • Team Member Motivation
  • Organization and Categorization
  • Stocking and Replenishing
  • Merchandising and Display
  • Customer Support
  • Cash Counting
  • Training and Development
  • Excellent People Skills
  • Cash Register Operation
  • Time Management

Timeline

Barista

Starbucks
01.2023 - 06.2023

Replenishment Associate

Michael's Arts & Crafts
06.2017 - Current

Replenishment Lead

Michaels Arts & Crafts
10.2010 - 06.2016

High School Diploma -

Verdugo Hills High School

Associate of Arts - Child Development

Pasadena City College

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Emily McDonald