Emily McGlynn
Arden,NC
Summary
Dynamic leader with proven success at the YMCA of Western North Carolina, enhancing aquatic programs and increasing community engagement. Skilled in budget administration and team leadership, I excel in creating safe, efficient environments that foster collaboration and exceed customer service standards. Achieved significant improvements in staff performance and swimmer skills through innovative training and strict safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aquatics Director
YMCA of Western North Carolina
01.2023 - Current
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
- Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
- Monitored budget and expenditures, keeping facility within budget.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Aquatics Lead
YMCA of Western North Carolina
06.2023 - 01.2024
- Reduced accidents and injuries by enforcing strict adherence to pool rules and safety guidelines.
- Mentored new hires through comprehensive training programs that increased employee retention rates.
- Developed relationships with local schools to offer free swim lessons as part of our Safety Around Water program
- Trained and certified lifeguards through the American Red Cross
Swim Instructor
Goldfish Swim School
03.2018 - 06.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Education
Bachelor of Arts - Sociology
SUNY College At Plattsburgh
Plattsburgh, NY05-2023
Skills
- Budget Administration
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Team Leadership
Accomplishments
- Supervised team of 28 staff members.
- Restructured our private lesson operations which increased profits by $14,000
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Lifeguard Instructor (LGI)
- YSLI (Y-Swim Lesson Instructor)
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Aquatics Lead
YMCA of Western North Carolina
06.2023 - 01.2024
Aquatics Director
YMCA of Western North Carolina
01.2023 - Current
Swim Instructor
Goldfish Swim School
03.2018 - 06.2022
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Lifeguard Instructor (LGI)
- YSLI (Y-Swim Lesson Instructor)
Bachelor of Arts - Sociology
SUNY College At Plattsburgh
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