Emily Mckee
Bristol,TN
Summary
Enhancing client satisfaction through exceptional problem-solving and relationship management. Skilled in account administration and patient care, I leverage strong organizational abilities and compassionate communication to advocate for clients and ensure their needs are met effectively.
Overview
9
9
years of professional experience
Work History
Account Specialist
Bank of America
10.2020 - 10.2021
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
CNA
Wexford House
01.2015 - 01.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Account Specialist
Citi
01.2014 - 01.2015
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
CNA
Holston Manor
12.2012 - 01.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
LPN - Nursing
Tennessee College of Applied Technology
Elizabethton, TN12.2019
CNA -
Tennessee College of Applied Technology
Elizabethton, TN07.2010
High School Diploma - Nursing
Sullivan North High School
Kingsport, TN05.2009
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Schedule coordination
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Complex Problem-solving
Timeline
Account Specialist
Bank of America
10.2020 - 10.2021
CNA
Wexford House
01.2015 - 01.2016
Account Specialist
Citi
01.2014 - 01.2015
CNA
Holston Manor
12.2012 - 01.2014
LPN - Nursing
Tennessee College of Applied Technology
CNA -
Tennessee College of Applied Technology
High School Diploma - Nursing
Sullivan North High School
Similar Profiles
Daniel NavaDaniel Nava
Lead Operations Representative at Bank of AmericaLead Operations Representative at Bank of America
Devi MaksutiDevi Maksuti
Personal Banker at Bank of AmericaPersonal Banker at Bank of America
Angelo VillarrealAngelo Villarreal
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America