Emily McKenzie
Sanford,NC
Summary
Results-driven operations and people leader with progressive experience in management, employee development, customer service, and administrative operations. Proven ability to recruit, interview, onboard, train, coach, and support employees while maintaining performance, policy, safety, and operational standards. Experienced in coordinating multiple priorities, resolving employee and customer concerns, maintaining accurate records, and partnering with leadership to improve processes and achieve organizational goals. Known for strong organization, confidentiality, communication, sound judgment, and the ability to build positive, professional working relationships. Seeking to leverage this transferable leadership and administrative experience in a Manager, Administration & Human Resources role supporting employees, leadership, and business operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Store Manager of Operations
Dick's Sporting Goods
Southern Pines, North Carolina
06.2026 - Current
- Tracked store performance metrics and executed action plans to enhance efficiency, sales, and customer satisfaction.
- Coached associates through feedback, training, and recognition to help improve productivity and engagement.
- Coordinated daily workload and staffing to ensure proper coverage and timely completion of priorities.
- Resolved customer and operational issues with sound judgment to protect customer experience and company interests.
- Supported store manager with daily store operations, following company standards, policies, and procedures.
- Reviewed incoming merchandise and processed stock to keep inventory accurate and products ready for customers.
- Worked with department leaders and associates on seasonal transitions, promotions, product launches, and visual merchandising.
- Assisted with hiring, onboarding, and training new associates while supporting team-oriented, customer-focused service.
- Collaborated with leadership to identify process improvements and streamline daily operations.
- Supported opening and closing routines, including cash management, store security, recovery, and next-day setup.
- Helped maintain positive, inclusive workplace culture while holding associates accountable to performance and operational expectations.
Assistant Store Manager - Hardlines
Dick's Sporting Goods
Mount Pleasant , SC
03.2025 - 06.2026
- Led daily operations across Hardlines departments, including sporting goods, fitness, team sports, outdoor, and assigned merchandise areas.
- Managed inventory through replenishment, cycle counts, shipment processing, and inventory accuracy.
- Maintained high standards for merchandising, visual presentation, pricing, signage, replenishment, and seasonal transitions.
- Trained and developed associates, enhancing customer service skills to meet sales and operational goals.
- Resolved customer concerns, collaborating with cross-functional leadership to uphold operational standards and drive sales.
- Executed company initiatives, promotions, product launches, and merchandising changes in partnership with store leadership.
- Analyzed sales results and inventory metrics, identifying opportunities for performance improvement.
- Leveraged product knowledge and customer engagement skills to support informed recommendations and maximize sales opportunities.
- Assisted with recruiting, interviewing, onboarding, and performance management while developing motivated and accountable teams.
Certified Nursing Assistant
WakeMed Hospital
Cary, North Carolina
08.2023 - 03.2025
- Provide direct care for telemetry patients, supporting ADLs, mobility, hygiene, feeding, toileting, and repositioning.
- Collect and record vital signs, intake and output, and patient observations; report abnormal changes to nursing staff promptly.
- Observe patients for condition changes and communicate concerns quickly to the RN.
- Implemented fall prevention strategies, ensuring safe transfers, ambulation, and proper patient positioning to enhance patient safety.
- Follow infection control, isolation, safety, and HIPAA procedures.
- Collaborated with nurses and interdisciplinary care team in a fast-paced hospital environment to ensure quality patient care.
Freight Flow Lead
Dick's Sporting Goods
Southern Pines, North Carolina
10.2022 - 03.2025
- Coordinated associates and workload to ensure timely freight flow completion.
- Supported daily freight operations through unloading, sorting, processing, and replenishing merchandise.
- Maintained inventory accuracy through shipment checks, replenishment, and product organization.
- Trained and coached associates on freight procedures and safety standards, enhancing team compliance.
- Prioritized workload based on business needs while keeping backroom and sales floor organized.
- Supported inventory accuracy, loss prevention, and store operational standards.
- Collaborated with store leadership on merchandising transitions and promotional initiatives to optimize product presentation.
Assistant Store Manager - Softlines
Dick's Sporting Goods
Aberdeen, North Carolina
08.2020 - 10.2022
- Led Softlines departments, driving sales, customer service, and operational performance.
- Coached and developed associates in selling behaviors and product knowledge to enhance customer engagement.
- Maintained high standards for apparel merchandising, visual presentation, replenishment, and inventory accuracy.
- Managed daily workload and staffing, prioritizing department tasks to optimize sales performance.
- Executed seasonal transitions and promotional initiatives while upholding visual merchandising standards to drive customer interest.
- Assisted with hiring, onboarding, training, and performance management of associates.
- Partnered with store leadership to achieve sales goals and maintain company operational standards.
Team Sports Lead
Dick's Sporting Goods
Aberdeen, North Carolina
08.2018 - 08.2020
- Led Team Sports department operations, enhancing sales, customer service, and achieving performance goals.
- Coached associates on product knowledge, selling techniques, and customer engagement, maximizing sales opportunities.
- Managed inventory, merchandising, and replenishment while ensuring strong department standards during seasonal transitions.
Customer Service Specialist
Dick's Sporting Goods
Aberdeen, North Carolina
06.2017 - 08.2018
- Delivered exceptional customer service by resolving questions, concerns, and transactions efficiently and professionally.
- Managed returns, exchanges, and payments while ensuring compliance with company policies and providing accurate responses to customer inquiries.
- Partnered with store leadership and team members to address customer issues and enhance satisfaction, contributing to efficient daily store operations.
Cashier
Dick's Sporting Goods
Aberdeen, North Carolina
05.2016 - 06.2017
- Managed cash handling to ensure financial accuracy, credit, returns, and exchanges with accuracy while following company policies and loss-prevention guidelines.
- Provided quick, courteous, accurate checkout support while delivering positive customer interactions.
- Provided detailed answers to customer product inquiries and assisted store needs, ensuring organized and efficient front-end area.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05-2023
Associate of Arts -
Sandhills Community College
Pinehurst, NC05-2019
Skills
- Inventory management
- Administrative management
- Performance management
- Training and onboarding
- Team leadership
- Conflict resolution
- Policy compliance
- Interpersonal communication
Certification
- Certified Nursing Assistant
- American Heart Association Basic Life Support
Timeline
Assistant Store Manager of Operations
Dick's Sporting Goods
06.2026 - Current
Assistant Store Manager - Hardlines
Dick's Sporting Goods
03.2025 - 06.2026
Certified Nursing Assistant
WakeMed Hospital
08.2023 - 03.2025
Freight Flow Lead
Dick's Sporting Goods
10.2022 - 03.2025
Assistant Store Manager - Softlines
Dick's Sporting Goods
08.2020 - 10.2022
Team Sports Lead
Dick's Sporting Goods
08.2018 - 08.2020
Customer Service Specialist
Dick's Sporting Goods
06.2017 - 08.2018
Cashier
Dick's Sporting Goods
05.2016 - 06.2017
Bachelor of Science - Psychology
Fayetteville State University
Associate of Arts -
Sandhills Community College