Emily Mckinley
Richmond ,Virginia
Summary
Dynamic professional with a proven track record at Wells Fargo, adept in customer service and attention to detail. Excelled in enhancing customer relationships and operational compliance, leading to a significant reduction in customer complaints. Skilled in MS Office and fostering teamwork, I bring adaptability and a strong work ethic to achieve excellence.
Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
11.2021 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Guided team in effectively utilizing resources while adhering to operational standards.
- Processed diverse transactions effectively by leveraging expertise in bank procedures.
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete transactions
- Support completion of branch operational tasks
- Support management in scheduling branch team and coordinate supporting team members
- Resolve issues related to daily operations as well as identify and follow procedures for customer complaints
- Utilized software systems to record progress of various tasks.
Customer Service Manager
Hobby Lobby
10.2014 - 05.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Performed routine inventory checks to track supplies and restocked efficiently.
- Accurately performed cashier duties
- Upheld high standards of cleanliness and orderliness in the work area.
Childcare Provider
Self Employed
07.2018 - 08.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Dougherty Academy
King And Queen, VA 06.2019
Skills
- Customer service
- Attention to detail
- Customer relationships
- Excellent time management skills
- Verbal/written communication
- Proficient in MS office
- Staff training
- Shift scheduling
- Leadership
- Learning quickly
- Critical thinking and problem solving
- Organizing
- Adaptability
- Empathy
- Professionalism and strong work ethic
Timeline
Branch Operations Coordinator
Wells Fargo
11.2021 - Current
Childcare Provider
Self Employed
07.2018 - 08.2021
Customer Service Manager
Hobby Lobby
10.2014 - 05.2018
High School Diploma -
Dougherty Academy
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