Emily McLaughlin
Saco,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Creative Works
11.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Behavioral Health Professional
Connections For Kids
07.2023 - 11.2023
- Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
- Improved communication between patients, families, and care providers by serving as a liaison and advocate during the treatment process.
- Provided crisis intervention services to de-escalate high-risk situations and ensure patient safety.
Assistant Supervisor of Children's Crisis Unit
Sweetser
05.2018 - 07.2023
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Developed rapport to create safe and trusting environment for care.
- Completed washing dishes, laundry and vacuuming for patients.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Billing Specialist
Spectrum Call Center
12.2017 - 04.2018
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
Assistant Manager
Bayley's Lobster Pound Scarborough
04.2016 - 08.2016
- Prepared food items daily Assigned employees to specific tasks to best meet the needs of the store Led and directed team members on effective methods, operations, and procedures.
Cross Trainer
Great Falls Marketing
02.2015 - 01.2016
- Handled customer complaints calmly and professionally Gathering Product knowledge for training purposes Managing the floor when needed.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Body Piercer
Pins & Needles
02.2012 - 08.2013
- Greeted all customers in a warm and friendly manner Cleaned and sanitized studio according to the State of Maine's safety and sanitary regulations Provided customers with detailed instructions on how to fill out consent forms.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
Education
Certificate of Completion - Aesthetics
SpaTech Institute
Westbrook, ME2015
High School Diploma -
Massabesic High Schoool
ME2011
Skills
- CPR, CRMA Certified
- DSP, BHP, MHRT-1, TCI SAFETY CARE Certified
- Client documentation
- Medical Records Management
- Quick Learner
- Microsoft Office Experience
- Excellent customer service skills
- Behavioral Management
- Problem-Solving
- Organizational Skills
Timeline
Direct Support Professional
Creative Works
11.2023 - Current
Behavioral Health Professional
Connections For Kids
07.2023 - 11.2023
Assistant Supervisor of Children's Crisis Unit
Sweetser
05.2018 - 07.2023
Billing Specialist
Spectrum Call Center
12.2017 - 04.2018
Assistant Manager
Bayley's Lobster Pound Scarborough
04.2016 - 08.2016
Cross Trainer
Great Falls Marketing
02.2015 - 01.2016
Body Piercer
Pins & Needles
02.2012 - 08.2013
Certificate of Completion - Aesthetics
SpaTech Institute
High School Diploma -
Massabesic High Schoool
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