Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Emily McLaughlin

Emily McLaughlin

Project Manager

Summary

Project Manager with over 10 years of healthcare IT experience, motivated by customer satisfaction and team collaboration. Skilled in communicating complex technology solutions and timelines to non-technical customers and team members. Experienced collaborating with multiple teams and vendors and managing shared resources to accomplish project deliverables. Strong understanding of IT infrastructure and telecom implementation process for ambulatory healthcare facilities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Infrastructure Project Manager

HCL Tech
01.2023 - Current
  • Monitored and tracked over 70 physician IT projects simultaneously across 6 different markets to support timely completion
  • Communicated project updates to stakeholders at all levels. and implemented contingency plans to address potential risks
  • Coordinated with external telecom, wiring, and circuit vendors to deliver IT project components
  • Spearheaded project planning and management efforts to improve infrastructure for physician offices

Infrastructure Project Manager

NTT Data (acquired Dell Services)
08.2016 - 01.2023
  • Implement new infrastructure solutions (i.e. circuits, telco, wiring, data connectivity, hardware, etc.) and upgrades for Tenet Healthcare physician practices
  • Collaborate with multiple technical teams and vendors to identify, procure and implement necessary IT solutions in ambulatory setting
  • Utilize Salesforce tracking tools to balance multiple geographical markets' needs, maintaining upwards of 70 projects at any given time, often to accelerated timelines
  • Successfully communicate highly technical solutions, status updates and next steps to non-technical leaders and customer teams

Infrastructure Project Manager

Dell Services
11.2012 - 08.2016
  • Responsible for complete Infrastructure needs (i.e. circuits, telco, wiring, data connectivity, hardware, etc.) of Tenet providers using Dell PM3 methodology
  • Spearheaded project planning and management efforts to improve infrastructure for Tenet Healthcare systems.
  • Closely collaborated with project members to identify and quickly address problems
  • Provided full Provider tracking of EPM/EHR training for newly onboarding Tenet physician practices

Telemedicine Delivery Advisor

Dell Services
10.2011 - 11.2012
  • Managed South Florida Telestroke Initiative; Developed Videoconferencing Solution for Nuero-networking Conferences and Virtual Grand Rounds
  • Worked on pediatric telemedicine pilot for St. Christopher's Hospital for Children in Philadelphia and Telestroke pilot at St. Louis University
  • Coordinated innovative strategies to accomplish Telestroke objectives and boost long-term profitability

Healthcare Consultant-Adoption & Sustainment

Dell Services (acquired Perot Systems)
03.2010 - 05.2011
  • Diagnosed physicians and hospital staff resistance to change; IMPACT program to implement EHR (Electronic Hospital Records) and CPOE (Computerized Provider Order Entry) across the Tenet Enterprise
  • Helped Tenet employees transition through th IMPACT change process and created targeted action plans promoting success during a multitude of hospital changes
  • Developed change management plans for each hospital and associated hospital team members

Recruiting Coordinator

Perot Systems
10.2005 - 03.2010
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs
  • Facilitated new employee orientations to foster positive team attitude

Event Planner

Women Of Faith
05.2002 - 10.2005
  • Performed event coordination across the U.S. for Christian Women's Organization with average attendance upwards of 20K attendees per conference
  • Acted as point person during event; worked with staff at event site to coordinate details & any onsite issues
  • Coordinated with participating vendors during event planning; managed all event logistics and operations

Marketing Manager Special Events

Richardson Chamber Of Commerce
08.2001 - 05.2002
  • Planned and oversaw special events to include: Christmas parades, golf tournaments, technology luncheons & annual banquets
  • Managed workflow between staff, coordinating documents, planning and creative material distribution

Marketing Analyst

PFSweb
09.1999 - 08.2001
  • Planned, scheduled and attended related quarterly trade shows for maximum visibility
  • Developed and retained strong rapport with multiple high-value clients

Education

Bachelor of Arts - Marketing

Texas A&M University
College Station, TX
1999

Skills

  • Project Management
  • Infrastructure Projects
  • Hardware Implementation
  • Problem Anticipation & Resolution
  • Customer Satisfaction & Communication
  • Event Execution

Certification

Agile and Scrum Certification NTT Data

Bronze Level Inclusion Aware- Diversity NTT Data

Affiliations

WIN (Women Inspire NTT Data)

NEST (Global Environmental Organization NTT Data)

American Marketing Association

Alpha Delta Pi Alumni

Timeline

Infrastructure Project Manager

HCL Tech
01.2023 - Current

Infrastructure Project Manager

NTT Data (acquired Dell Services)
08.2016 - 01.2023

Infrastructure Project Manager

Dell Services
11.2012 - 08.2016

Telemedicine Delivery Advisor

Dell Services
10.2011 - 11.2012

Healthcare Consultant-Adoption & Sustainment

Dell Services (acquired Perot Systems)
03.2010 - 05.2011

Recruiting Coordinator

Perot Systems
10.2005 - 03.2010

Event Planner

Women Of Faith
05.2002 - 10.2005

Marketing Manager Special Events

Richardson Chamber Of Commerce
08.2001 - 05.2002

Marketing Analyst

PFSweb
09.1999 - 08.2001

Bachelor of Arts - Marketing

Texas A&M University

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