Emily Meadows
Jacksonville,FL
Summary
Passionate and hardworking Shift Leader gifted at managing teams to assure quality. Engaging and personable coach and employee trainer successful at maximizing production. Showing up for my team every day going above and beyond, ready to achieve management and company goals. As well as being very customer-oriented and treating everyone with compassion, ensuring satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Jacksonville, FL
02.2024 - Current
- Delivering catering multiple times a week, comprising of driving to the location, organizing the food neatly and orderly, and serving.
- Serving customers table-side.
- Demonstrating initiative and excellent customer service, going above and beyond.
- Handling multiple channels of service at once.
Shift Supervisor
Starbucks
Chicago, IL
10.2021 - 12.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Conducted performance reviews and provided staff with feedback and guidance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Barista
Starbucks
Destin, FL
05.2020 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ensured quality while balancing fast service.
Skills
- Inventory Control
- Customer-Oriented
- Training and Mentoring
- Cash Handling Expertise
- Staff Development
- High stamina, can spend multiple hours on my feet
- Conflict Resolution Techniques
- Working in a fast-paced environment/guiding a staff under stress
- Handling and implementing changes
- Communicating with a variety of different personalities
- Overseeing business functions
- Rules Enforcement
- Safety Processes and Procedures
- Flexible Schedule
- Effective Communication
- Time Management
- Policy Enforcement
- Workplace Safety
- Able to carry up to 50lbs
Certification
Food Safety Certificate
Timeline
Team Member
Chick-fil-A
02.2024 - Current
Shift Supervisor
Starbucks
10.2021 - 12.2023
Barista
Starbucks
05.2020 - 10.2021