Emily Medina
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Plant Office Adminstrator
Vulcan Materials
01.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved order processing efficiency by streamlining service parts inventory management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Office Manager
State Farm
06.1998 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Reported policy changes and company conditions affecting customer satisfaction.
Education
High School Diploma -
Roberto Clemente Community Acade,y
Chicago, IL06.1988
Skills
- Database entry
- Office Management
- Verbal Communication
- Document Scanning
- Payroll
- Report Preparation
- Inventory
- Customer Service
- Team Leadership
- Training and Development
Languages
Spanish
Professional Working
Timeline
Plant Office Adminstrator
Vulcan Materials
01.2021 - Current
Office Manager
State Farm
06.1998 - 12.2021
High School Diploma -
Roberto Clemente Community Acade,y