Emily Medina
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Plant Office Adminstrator
Vulcan Materials
5500 Joliet Rd McCook, Il 60525
01.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved order processing efficiency by streamlining service parts inventory management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Office Manager
State Farm
6410 N Central Ave
06.1998 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Reported policy changes and company conditions affecting customer satisfaction.
Education
High School Diploma -
Roberto Clemente Community Acade,y
Chicago, IL06.1988
Skills
- Database entry
- Office Management
- Verbal Communication
- Document Scanning
- Payroll
- Report Preparation
- Inventory
- Customer Service
- Team Leadership
- Training and Development
Languages
Spanish
Professional Working
Timeline
Plant Office Adminstrator
Vulcan Materials
01.2021 - Current
Office Manager
State Farm
06.1998 - 12.2021
High School Diploma -
Roberto Clemente Community Acade,y