Emily Medina
Las Vegas,NV
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 3 years of experience leading talented teams and exceeding objectives. Background includes strong history in supervision work.
Overview
4
4
years of professional experience
Work History
Housekeeping Floor Manager
ARIA Resort & Casino - MGM Resorts International
Las Vegas, NV
06.2024 - Current
- Mastery in REX,Opera,HOT SOS, LMS and Microsoft systems.
- Have experience and knowledge in forbes standards.
- Prepared rooms for meetings or VIPS and arranged decorations, media equipment and furniture for social or business functions
- Responsible for managing Guest room attendants and monitor house persons
- Distribute workload fairly and evenly to those assigned to the station.
- Counsel and discipline employees that violate company policies and procedures.
- Handle emails, phone calls, conference calls with efficacy.
- Monitored inventory of supplies including linens, towels, room amenities, cleaning products.
- Implemented health and safety measures according to established guidelines and regulations.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Supervisor
Golden Nugget Hotel & Casino
Las Vegas, NV
03.2023 - 03.2024
- Verified each completed room against standard plans to maintain consistency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Addressing any guest concerns or requests in a timely manner.
- Complete daily required inspections.
Team Lead
Walmart
Las Vegas, NV
11.2021 - 02.2023
- Operated forklifts to move supplies and finished products.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier
Walmart
Las Vegas, NV
08.2020 - 11.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Skills
- Health and safety compliance
- Chemical Handling
- Customer Service
- Workload prioritization
- Excellent customer service
- Customer service-focused
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Housekeeping Floor Manager
ARIA Resort & Casino - MGM Resorts International
06.2024 - Current
Supervisor
Golden Nugget Hotel & Casino
03.2023 - 03.2024
Team Lead
Walmart
11.2021 - 02.2023
Cashier
Walmart
08.2020 - 11.2021
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